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“It's the first place I go for anything still a special place for the greatest customer service. Still amazing service. No place better if you need help to brain storm anything don't throw stuff away fix it”
“Sam took the time to make sure I received what I was looking for: Stihl battery powered pole pruner, charger, extra chain and sharpener. Sam also made sure to get me registered today so that Stihl could send me a free AP300 S battery asap. I would definately do business with T&S in the future. Tom R.”
“Always friendly. Always helpful. Quick service and they either get it for me or show me where it is. I think prices are similar to the big stores, but if not, the convenience is well worth it.”
“Staff here is always friendly and helpful. Stopped in yesterday with an exchange for a defective item along with a cart full of other purchases and a bunch of coupons. Their system didn't want to cooperate and some of the discounts had to be looked up manually but the manager Foster managed to take care of it for me, all with a smile and without making me feel bad for needing additional help. He even called in a coworker to help the folks lining up behind me while we figured things out. Thanks for your professionalism! It's so rare these days!”
7:30AM - 4:30PM
2020 Train Ave, Cleveland
Hardware Stores
“So sorry this took me so long. When I went to Airgas it was October 2nd. I had a problem with my oxygen. When opening the valve it made a popping noise and oxygen was escaping. I called Airgas and spoke with Leahbain, she basically diagnosed it over the phone. I traveled to the store to buy an oxygen regulator after speaking with Leahbain and discussing my options and due to the age of my equipment. I purchased a (85801-300-DLX) Torch Kit. Installed just the regulator and the oxygen worked perfectly. Then I installed the other regulator, torch and hoses. Works great right decision.
THANK YOU LEAHBAIN
PS Better late than never”
“Staff members are always available to answer my questions & help me find what I'm looking for. The store also has good product inventory & selection.”
“Awesome, hardware store!! Reminds me of how stores were back in the 70's.. a nice gentleman, named Greg, helped me find what I needed.. I highly recommend Torch Hardware!! I prefer to shop in small neighborhood businesses, rather than national corporate stores ?”
“The ONLY Harbor Freight I will ever shop at again! Great customer service with knowledgeable, friendly, very helpful staff and a super manager! And they always, always have everything in stock, including all the sale/specials items that the other Harbor Freight stores never seem to have, even on the first day of their sales. And no pressure to join their “Member-Only” club, which the other stores are relentless about. Very clean, well-organized aisles make this location a pleasure to do business with. I’ve save a lot of $ shopping here & have gotten some helpful advice as well. Highly recommend this place!”
“This hardware store is a little gem in the heart of Columbia Station. The gentleman employee (manager?) is always incredibly kind and helpful and never makes me feel intimidated or silly for any questions I ask or needs I have. I highly recommend supporting this small local business over big box stores!”
“I had a great experience purchasing a ladder here. I called ahead to see what they had to fit my needs and by the time I got there, Rich had all the ladders pulled out for me to see. Now that's service!
Much better selection than those big box stores, too. 10/10 would recommend.”
“This is one of the better hardware stores I have been in, and that is saying something because most of the chain stores all start to feel exactly the same after a while. Same layout, same vibe, same experience. This location stands out because it is simply run better, and you can feel that the moment you walk in.
The first thing I noticed was how organized everything is. The aisles are neat, products are stocked in a way that actually makes sense, and it does not feel like you are wandering through chaos trying to find one specific part. Even when you are there for something random or very specific, it is easier to locate what you need because the store is well maintained and clearly managed with attention to detail. It sounds simple, but it makes the whole shopping trip faster and less frustrating.
The staff is another big reason I prefer this location. They are genuinely friendly and approachable, and it feels like they actually want to help rather than just point you toward an aisle and disappear. When you ask a question, you get real help, not attitude. The overall atmosphere is quiet and friendly, which is surprisingly refreshing compared to the loud, hectic feel you get in some big box stores.
I also want to mention the cleanliness because it matters. The bathrooms are clean, and the store overall feels clean and well cared for. That is usually a good reflection of how the place is managed, and it matches the rest of the experience here. Management and customer service are clearly above par. This store feels like it is being run by people who take pride in doing things the right way, not just doing the minimum.
Overall, if you have multiple hardware store options in the area and you are trying to decide where to go, I would recommend this one. It is a little better than the other locations I have been in, mainly because it is organized, friendly, calm, and well managed. It makes a quick stop for supplies feel easy instead of annoying, and that is exactly what a hardware store should be.”
“Vince the owner is a stand up guy who cares about his customers and employees. Old
School guy who grew up in the neighborhood, a gentleman class act. All the employees I met were there for 30-40 years. That tells you ALOT. He treats them well. Great pricing and great quality. Highly recommend.”
“After spending hours of trying to figure out a Weber Grill issue, Chris nailed the problem down and solved it. Very few places left that have this customer experience left. Thanks so much!”
“I am a local Realtor and locks and keys are my business. I had an issue with a property and needed a locksmith ASAP and Duman's was able to come out within a few hours to get me back up and running. I will definitely use their services again.”
“The customer service was excellent I was met with the most helpful service ever. Totally helpful with everything I needed i was able to get the job done due to the fact of the parts that was available. I needed a complete tub shower knob assembly for a outdated component and Big Creek was the only store out of three that I ventured that could help me. I highly recommend visiting this establishment. Thank you for your help.”
“Ill always go here before home depot or anywhere for paint supplies. Great prices, easy shopping experience and a convenient location...10/10 👌 👍”
“I take my Newfie here for baths/blowouts and I couldn't really ask for more. They provide towels, shampoo/conditioner and if you choose, they also have combs, brushes, nail clippers and even pet cologne. Great price for an awesome service!”
“I was having a rare problem with a new Makita miter saw not cutting straight- made slightly curved cuts. It appeared the rails and blade weren't parallel. Out of warranty, so brought it to Tri- County Power Tool. Everyone was extremely nice and I really appreciated them taking the time to listen and to explain details. They figured out the adjustment to the rails and told me exactly what to do if it happens again. Excellent experience. Very nice to work with good, honest people!”
“Lost my key copy I had just had made by these guys. I immediately came back to have another made. Tried to pay for the second copy but they heavily insisted I just take it for free. Great guys. Support this small business!”
“My parents recently purchased a walk in shower for their home. They had a lot of issues when ordering the right style and parts to go with our shower and it put them behind with installation. My mom called the president of the company his name was Dan. He proceeded to help my parents get everything squared away. He never questioned them just listened and took care of them and made sure they were completely satisfied. Great company to purchase from Dan made everything right for my parents. We are very happy with the services they provided.”
“I stopped in for a paint sample today. Ron was extrmely helpful. He's so knowledgeable and very nice. He answered all my questions and made my sample. Leanne at the register is also very courteous and made me feel at home. Thanks!”
“Very helpful! Got me out of a jam when I was halfway through a plumbing project and realized I needed a Moen cartridge removal tool! Highly recommended!? Also, I love having the ability to purchase one or two screws/nuts/bolts. Big box stores only carry packs of 12 or more!”
“We're long-time customers and are always pleased with their services. From broken window seals to busted glass to windows that just don't move right, they will take care of it all. Repair not replace whenever possible. Bill, Greg and everyone there are knowledgeable and professional.”
7:30AM - 5PM
12701 Prospect Rd, Strongsville
Hardware Stores
“I came in for a single landscape rock. I couldn't have been treated better. The staff is kind, knowledgeable, and patient. The selection of all things landscaping is outrageous! This place is a gem. I'm a huge fan. My new go to for my yard.”
“I won't go into full detail, but I was confused about the financing when I made my original purchase. Raymal at the front end and Roberta at customer service got me all figured out and helped me arrange everything exactly how I wanted it after I screwed it up a bit. These two are stellar employees, especially Raymal since I doubt he had to be as accommodating as he was. That really shows me he wants to help his guests and not just do what he absolutely must. 10 star review for these two employees!”
“First for everything. Never been in E&H. Just came here from SC visiting family and I had such an amazing experience here with Kara and Dzmetri. Outstanding customer service from these 2 employees and I mean outstanding service. Well mannered and simply delivered! I spent a while in this store and noticed the two of them working hard with answering customers concerns while handling multiple customers. Both will multitask and go from one end of the store to the other. I will be definitely let my family know here to shop at this store and I thank the 2 of you for showing how dedicated you are to your store. We need this in South Carolina! Fast and efficient service right here.”
“This is for Kim and Cassandra in customer service. I placed an order on website, but couldn’t find/access to add delivery note. So I called the store. Both ladies were very helpful in replying to my questions, and Kim even put a note on my order so it would be delivered properly. Thank you both so much for making my day much easier. It was delivered where I wanted, before I got home. And since 3rd party delivery service, and I have no clue, they also were rockstars. Order was stacked neatly, out of the way, making it much easier for me to move where I needed it to go.”
8AM - 4:30PM
1301 W 117th St, Cleveland
Hardware Stores
“Webb is a strange and magical place, Scott (the evil wizard looking guy behind the counter) and the rest of the crew have what it takes to get you what you need.”
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“Came here for screen repairs, and it was done super quick. Great staff. Friendly, helpful, and they even changed my key fob battery. Large place... looks well stocked.”