“Always extremely helpful and kind! I have dropped packages at this location twice and the employees are great. Wish I got the employees name today but thank you for the help!”
“I had a great experience picking up.
Cortney was very pleasant and helpful. It was a nice treat to deal with a customer service representative who actually likes their job.
Regards , R.G.Armbruster”
“Had a truck rejected at GM due to trailer was too old. Send my driver to ADC & have the best experience in cross docking. Very fast with reasonable rate. Thank you for the service!”
“I always make a point to visit the UPS store in North Royalton because of the exceptional service provided by the staff. There is one young gentleman in particular who stands out for his kindness and welcoming demeanor. He always greets everyone with a smile and takes the time to ask how they are doing. It's a pleasure to interact with him each time, even when the store is busy. Such exceptional service is rare to come by these days.”
“Just dropped off packages here and Riley was amazing, he was a huge help and so ever pleasant! He was helping a customer when we walked in and he was so nice and helpful and when we stepped up for our turn he was so pleasant and above and beyond helpful for our return! We thank him so much!”
“Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!”
“Everything today is either picked up and Bought and already included shipping.UPS store is good for a residential package or a last minute rush to a customer. Packaging is very expensive but that is the nature of the service. I found my experience was prompt and courteous. I always enjoy a suggestion about how I can do things better or a did you know fact! I have been in sales a longgg time and today we can’t assume anything because we don’t know everything.”
“Icon Construction exceeded our expectations! The attention to detail and craftsmanship were outstanding. They handled everything smoothly from start to finish. If you want dependable and skilled professionals, this is the company to go with.”
“The staff was so friendly and quick. They were helping someone else who needed additional assistance and Anna had someone else step in so she could help me get in and out.”
“Wonderful and kind delivery team. They delivered the large boxes inside our garage so we didn’t have to finagle them later which was very helpful. Appreciated the updates on when it would be delivered and the careful nature knowing two of the boxes contained glass panels.”
“I can’t say enough great things about this UPS Store (Fairview Park on Lorain Road)! There’s a newspaper trend going around where people use personalized designs in photoshoots for birthdays, anniversaries, or big announcements. I wanted to do something special for my 30th birthday photoshoot in Brazil—but I didn’t just want a front and back like most people. I designed a full “newspaper” with a custom front and back, plus two “inside” pages as a heartfelt thank you to my family.
I came to this store hoping they could bring my vision to life, and they exceeded every expectation. I explained what I needed and why it was important to me, and they jumped right in to help. They walked me through everything—from helping me choose matte over gloss to avoid camera glare, to printing on durable material that could survive my suitcase. It came out exactly how I envisioned, folded perfectly like a real newspaper, and all for under $20!
I’ve been to this location before for passport photos, shipping, and more, and the service is always top tier. But this time they helped turn a dream into reality. Thank you to the entire team for being kind, patient, and genuinely helpful. You made my 30th birthday celebration everything I hoped it would be!”
“These dear dear guys are the very BEST ! SUPER : we have been going through them for decades shipping to our beloved Ukraine …! Love and miss you Roman and Marco … my only regret is I no longer live in the area ….!”
“I recently used Staples for printing postcard Christmas. Greetings. I used the one on 117th and Berea road in Cleveland. I have had a number of jobs done at this location over the past 10 to 15 years. This printing department has never been a disappointment. I've had multiple jobs completed including an 8 and 1/2 by 11 book I produced that was spiral bound with lots of photographs and documents from my parents. Time in the military. Approximately 40 books were completed to be distributed to my family members as keepsakes. Lifelong treasures for sure! The staff at this location is always helpful and efficient. I have never been disappointed with the print quality or the service I received. Staples will continue to be my go-to for printing needs”
“This place is very good if every receiver is like this truck should be very easy job. My appointment was 8am nock my door about 5:50am and I was out about 6:20am I like that overnight parking too I didn’t see restrooms plus I didn’t even look”
12AM - 11:55PM
11706 Clifton Blvd, Lakewood
Shipping Centers
“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”
“I stopped by a few weeks ago to pick up some speakers that were to be delivered to my house....based on other experiences with other companies I expected problems.....everyone was very nice, from the person who answered the phone and set up the pick up to the guy who brought it out and was nice enough to help us load the car. I was pretty impressed with everyone I dealt with.”
“Anthony helped me out big time shipping off a product for my company. At first it didn’t look promising due to package issues but Anthony stepped in and got it done! Big sigh of relief. Really appreciate what he did.”
“I had a great experience at this store today thanks to Kathie! I stopped in to print a few things for an upcoming trip, and she was incredibly helpful and knowledgeable. She made the whole process quick and easy, even offering suggestions to make sure everything printed perfectly. It was such a relief to have someone so kind and capable assisting me when I was in a bit of a time crunch. Thanks again, Kathie!”
“I had a bunch of Amazon returns to make. Zai and Gwen were so friendly and so helpful! It was near the end of the day and they still treated me kindly. I’ll go out of my way to come to this location!”
“I went in for notery services . I had signed the paper before I went so he told me he couldn’t do it. I had another paper at home got it and went back. He served me right away and notarized the paper with no problem. I will use their services again and I will tell my friends about it.”
“I think most of us have grown accustomed to walking into stores like this and getting bare minimum service.
Pleasantly surprised when at this location I was greeted and taken care of with exceptional customer service. Sherry took care of me and cracked jokes with me along the way. Truly brightened up my day and helped with all of my needs. I came to get documents notarized, make some copies, and even ship something out. There was nothing but a willingness to help from Sherry and the staff at this location. Highly recommend it for all shipping, copying needs or even if you need a notary!”
“New facility.
From I-71 take exit 237 B, coming from North or 237 - from South.
Then take Snow Rd West.
Drive over the bridge and take the very first driveway on the right (this is the second traffic light after you take the Snow road).
The driveway will bring you to a new building.
Make a left along the south side of it. Then make a right in front of the building and look for the shipping office.
We called earlier today and checked with the shipping. They said it is OK to park overnight as long as you are not blocking the doors. There is enough room to park across from the shipping office.
The business has new name - Smurfit Westrock but there are many trailers with the logo of Victory Packaging.
The office starts at 7.30 am.
I had an appointment for 7.30, checked in and they gave me a door immediately.
Green light at 9.10 am.
Overall very good experience.”