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“Thank you Northeast Factory for having the mattress of my dreams for the best price. Special shoutout to Adam for helping us out and answering all our questions!”
“The staff and owner are always so helpful and wonderful to work with! They have most everything you need and if they don't, they will make it or tell you where you can get it. Absolutely love this place !”
“I’ve been a cardholder member of Costco for quite a few years. I figured I’d give you guys a five star review because your place is always organized every time I come in there and I appreciate that it’s always packed, but that’s a good sign. Only thing I don’t care for is that the rotisserie chicken is put in those plastic bags now I like the old containers better I know a lot of people that agree with me. Any chance you might get those back either way I’m satisfied with your Strongsville store”
“Having a Sam's membership already saves me plenty of money on groceries, So getting my gas here is an added bonus, it was 30 cents per gallon cheaper than all of the other gas stations in the area. My MPG's are just as good with this gas as any other gas stations gas.”
10AM - 8:30PM
16690 Royalton Rd, Strongsville
Wholesale Stores
“Great experience with Caitlin at Customer Service today! I had 9 items of clothing to return - all items had their original Costco tags still attached, but I only had the receipt for half of them. Caitlin was empathetic, courteous, knowledgeable, and efficient. She handled the returns with ease and professionalism.
Caitlin is a great ambassador for the Costco brand, and Costco could use more employees like her.”
“Been doing business with for years! We have tried the rest but always come back to the best Faraj is quick to pick up my calls and handles and ensures great customer service. The guy is a MACHINE! The first one in and the last one out!?”
“This BJs is well maintained -- and never too busy. The produce is usually fresh (only once have I seen anything awry -- check your grapes friends ?).
And their pick-up service is fast and accurate. Unlike other places (Target ahem), I've never had a missing item or an incorrect order! (Knock on wood). Not sure what the managers are doing at this store -- but keep it up!”
10AM - 8:30PM
16690 Royalton Rd, Strongsville
Wholesale Stores
“I love Costco. Since it's conveniently located in the town where we live., I can recoup all fees for the cost of membership since gas is consistently cheaper there than by other gas station around. The food options are numerous and if you're not great at math, use the calculator for n your phone to see if the bulk options are actually a cost savings. Staples we buy there included laundry and dishwasher soap, vitamins and supplements, and coffee. $5 for a fully cooked rotisserie chicken? Crazy. Walk the aisles, take in some samples and save some money.”
“I'll actually say Yes and No. I've been shopping at Sam's Club for my Sons Birthday Cakes for years. Today, I went to get a Cake I ordered for my Moms Birthday and they really tried not to let Me in because it was before 10am. Apparently You have to have a higher membership to shop before 10am, I NEVER knew this. So, the Older Woman at the door was Horribly rude, when I asked for a Supervisor, She said She wouldn't call one. I went past Her, got to a Lady in Customer Service”
“The Strongsville, Ohio Costco hearing aid store has great service and friendly people.John explains things very well, takes his time to be sure he answers all your questions.I would highly recommend this place.Canton Costco not recommended.”
“When I first went here to get my memebrship cards the customer service ladies were very nice. This location is kept together pretty well and they do accept Apple Pay. The only downside fall is I had to use my credit card because they don't accept Discover on Apple Pay.”
“I was having an issue getting new tpms sensors (redi sensors) to trigger, discount tire where I bought the tires couldn't figure it out (and they didn't really care), but Hannah at this Costco tire center figured it out and didn't brush me off, thank you Costco for great service!”
“When I first went here to get my memebrship cards the customer service ladies were very nice. This location is kept together pretty well and they do accept Apple Pay. The only downside fall is I had to use my credit card because they don't accept Discover on Apple Pay.”
“Very good gas station and the gas price it's always very low and convenient. They also have an attendant there to assist if anyone needs any help. Recommending this gas station to anyone that wants good clean, affordable gas. Keep in mind that in order to pump gas you will need a BJ's membership.”
“I had a great experience here when I got tires in 2021. I've had service done to replace a busted sidewall due to roadside debris and their warranty held up great. I found the best price here for a 2018 Mazda CX-5 and it was a lot less than other places I shopped around at.”
“Efficiently took care of a flat and corrected an ongoing issue with the seal on my air valve on another tire. Appreciate the team's expertise and thorough work.”
“I love this place.Good product and decent prices. The only one less star is not a single employee dedicated to help people find products every time I have to walk up front to ask for help.”
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“UPDATE: After posting the below review, I was contacted the next day to have my order fixed and delivered. It was delivered on Wednesday. I appreciate that Sam's Club reached out to correct this issue, though I am still frustrated that it is so difficult to reach them by phone. I was also told I would receive a gift card in my order for the inconvenience, but I did not receive one. Overall, I am thankful they fixed the problem, and hopefully my experience is better in the future.
I placed an online delivery order for Saturday that didn’t show up. After waiting until well past the delivery window, I called and was told they were too busy so they would call me back later. They didn’t, so I called again and was told that the third party delivery driver didn’t show up. They rescheduled the order for Monday. After waiting well past the delivery window again, I tried calling over a dozen times (the phone rings about 25 times then hangs up) for over an hour. We still have not gotten our order and are extremely frustrated that not only is this location not providing a service that it advertises, it does not notify the customer when there is a problem with the delivery. Apparently they expect me to spend my whole day calling instead of simply informing me of what is going on.”