JCPenney
Department StoresHours:
4621 Eastgate Blvd, Cincinnati OH 45245 Hours
About JCPenney
JCPenney, a trusted shopping destination since 1902, offers a wide selection of products in fashion, home decor, beauty, and accessories at its Cincinnati, OH location. Customers appreciate the store's exclusive brands, such as St. John's Bay and Liz Claiborne, which provide comfort and style at affordable prices. Many shoppers have found great bargains, like men's polos that retail for $65 available at about 60% off regularly. Customer service experiences vary at the store. Lydia has been praised for her patience, great personality, and helpfulness during the checkout process. However, some customers have expressed dissatisfaction with another employee, who they found to be impatient. Fatomeh also received positive feedback for her assistance in ordering items not available in-store, showcasing the potential for good customer interactions. Despite these positive notes, there are concerns about the store's condition. Customers have noted that the store appears somewhat empty, with fewer items available and long checkout lines due to limited staff. The escalator was also reported as broken, and overall, the store may need a makeover or new management to enhance the shopping experience. While there are some challenges, JCPenney still offers quality and value for those seeking bargains.
Most Recent Reviews
June 2026
Great deals and great selections. JCP may be in dire financial straits, but this Eastgate store isnt the reason why. The staff was friendly, the store was clean and organized and the recent repairs are completed. Nice store.
March 2026
Rae was so helpful in the ladies department. Thank you !
January 2026
It didn't have what I was searching for so I had to go back online and find it. Oh well maybe another time.
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