Verizon's store in Cincinnati offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or use online options to schedule appointments, place orders, and choose convenient pick-up methods, including same-day delivery and free shipping. The store staff are recognized for their helpfulness and professionalism, with some employees, such as Bridgette and Laila, praised for their kindness, patience, and excellent customer service. Customers appreciated the knowledgeable assistance in finding suitable plans and setting up devices, which often resulted in cost savings and better service bundles. Long-term customers highlighted employees like Paul, who provided exceptional support with account transfers and troubleshooting, demonstrating dedication and care over multiple visits. Others shared positive experiences with staff helping to set up new devices, repair watches under warranty, and assist with technical issues. Despite some criticism about sales tactics aimed at earning commissions, overall feedback reflects a store with friendly staff who go above and beyond to help customers. The store also emphasizes online options for ease and convenience, making it simple to manage services or pick up orders. Customers consistently mention the welcoming environment and the willingness of employees to assist with various needs, showing Verizon’s commitment to customer satisfaction in Cincinnati.
Great customer service from the on site team here.
I have stood by verizon and share my experiences positively. I do not understand why a 10+ year loyal customer has to pay more per month than a customer joining on their first day. What is your process for rewarding loyalty?
December 2025
I had the pleasure of having Kennedy help me out. She was very friendly and helpful, and made the process of replacing my broken phone painless and speedy.
November 2025
Michyla was very helpful and very nice with my phone switch over. And getting a new phone. Highly recommend going to her
