Verizon offers mobile, 5G home internet, and business services, with stores like the one in Cincinnati providing options for in-store appointments, online orders, and pick-up. Many customers report positive in-store experiences, describing representatives as professional, patient, kind, knowledgeable, and helpful. Specific staff members are noted for going above and beyond, explaining options thoroughly, assisting with promotions, and providing excellent customer service that encourages customers to return. The company offers great deals and holiday promotions. However, some experiences are mixed. While store service is often praised, other aspects receive criticism. Some customers report very questionable service lately, citing issues with the 5G conversion and updating towers. Additionally, reaching customer service or technical support by phone can be difficult. There can also be frustrations with product availability, such as having to wait weeks for a phone. Despite these network and support challenges, the helpful in-store staff frequently provide a good and valuable experience.
These folks are dishonest. I was told an extra line was a free upgrade and yet they unscrupulously charged for it. I guess the days of decent commissioned salespeople (like the honest and gentle sales folk honored in the film Glengarry Glen Ross) are over.
September 2024
Nice staff but couldn't get their sims to work in our phones
April 2024
Myron fFxed my phones screen protector the other day. Thank you
