Verizon's store in Cincinnati offers a wide range of mobile and internet services, including 5G home internet and business solutions. Customers can visit the store for assistance or conveniently schedule appointments and place online orders for pickup or delivery. The staff at this location is generally praised for their helpfulness, with many customers noting their dedication to providing detailed assistance, even on tasks that do not earn them commission. While some reviews mention inconsistent experiences, with varying levels of staff knowledge, the majority highlight positive interactions, especially with specific employees. One standout employee received commendation for his polite and informative guidance. However, there are concerns about management practices, particularly regarding how feedback is given in front of customers. Overall, the Eastgate location is recognized as a great option, especially compared to other Verizon stores in the area, making it worth the drive for customers seeking reliable service.
Store was very helpful with my issues! Staff here are a mix of absolutely not helpful or knowledgeable to Extremely helpful. Depends on who you get i guess. Lol Second guy was able to help me!
February 2025
Staff at the store has consistently been amazing even taking time in detail to do the little stuff they don't get commission on. Highly recommend.
February 2025
The customer service in Hillsboro and Wilmington have been crappy in the past. The location at Eastgate was great! Worth the drive.
