“Glenda was the Best employee ever she helped me get my trailer while dealing with multiple customers and two were really angry yelling at cussing at her and she handled it very well. Kept her cool and did an amazing job.”
“I’ve been willing to make the drive from Cincinnati because the service and treatment we receive here is worth it. They always treat us with respect, take the time to help, and genuinely care about their customers. Unfortunately, I haven’t had the same experience with some of the dealers closer to Cincinnati. We’ve purchased two BlueBird units from them and plan to purchase any future mowers and equipment from them as well. They’ve also taken great care of us on the service side. They got my 32-inch mower back up and running after it blew, and they installed hose drain systems on all of my mowers to make maintenance easier. As a lawn care business owner, having a dealer that stands behind their customers and takes care of them after the sale is extremely important. The customer service, communication, and support have been outstanding. That’s why I continue to make the trip and will keep doing business with them in the future. Highly recommend.”
“Great lil small town hardware store. Family owned and operated and have just about anything you need. If ya can't find it in the big box stores, chances are you cans find it at Wertz!”
“I went in for paint swatches and samples. The gentleman that helped me was knowledgable, professional, and kind. I am so sorry that I forgot to ask his name. This is my second time shopping at this location and I was very happy with both experiences. I hope more people shop at Ace, because you just don't get great customer service at the big box stores. Thanks for all of your help!”
“I think you guys are awesome! I never have a problem getting help when I walk in and when I have questions, you know where to send me by giving me phone numbers for people who can help me and giving me information on where I can get the item that I'm looking for! Keep up the excellent work!”
“For my first experience shopping here, it was excellent. An employee named Sebastian asked if we were looking for anything and after hearing what we wanted, he directed us to exactly what we needed. Within five minutes of entering the store I had everything I needed. Would definitely come back again.”
“I just want to share that Sharon in the plumbing department is an absolute angel! We purchased our first home and of course everything seems to be falling apart! It’s 700 pm on a Saturday night and we get a pinhole leak in our hot water pipe leading to the washer we’re trying to install..we race over to Home Depot in hopes we can fix it ourselves before calling Roto Rooter again!! Sharon was so helpful and kind, we showed her pics of the situation and she shared her knowledge with us. She even took time finding the copper pipe cutter we would need. I hope this makes its way back to you Sharon, THANK YOU!!”
“I found everything on my list and more. The staff was very helpful. They told me which isle each item was in and I wrote the isle numbers right on my list. Some staff even took me directly to what I was looking for.”
“Even in these most difficult of times it's great to know that Home Depot has the tools and supplies that you need to get the job done. Great service, friendly people, nice shopping experience.”
“Yo this is one of the best ideas I’ve ever heard. Selling all American products instead of the cheap Chinese crap yea man. I spoke with Mike on the phone and he’s a great hardworking brother and I respect that. And anyone who trying to say otherwise is just praying on ur downfall man. Keep do ur thing Mike your the man playa. - ye”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.