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“I've been with cricket for several years now I'm from upstate New York new to the area Euclid Ohio Bishal, Sales Rep. Bosphorus gave great customer service thank you”
“Mark was exceptional providing top notch customer service while setting up my new phone. He is extremely knowledgeable, helpful and polite. The Highland Heights location is fantastic. Many thanks !”
“Came here recommended by a friend and bought a new phone and also fixed my old phone so they can transfer all my info which they did. Pretty quick and very reasonable. Nice store”
“The staff was very friendly and nice! My mom was able to leave with a new phone/watch for a decent price without trading in, and the staff kept us laughing the entire time.”
“I had a laptop that wasn’t charging and I called … went in the next day they helped me figure out what I needed and the laptop is good to go. 5 stars .. much better than micro center !”
“Dominique (Dominick?) And Megan were amazingly helpful getting our issues sorted and helping me get a new phone at the best possible price. They both deserve recognition and praise for their diligence and assistance in putting up with me and my boyfriend.
Absolutely wonderful experience working with them and I'd be more than happy to visit again.”
“I was very happy with the great customer service here. The person helping me and my boyfriend was very friendly and helpful. My boyfriend needed an upgrade from an iPhone 12 Pro Max, and the person was kind enough to walk him through every step of the process. He even helped set up his watch for him. Overall, it was a great experience, and I will definitely be coming back to this location.”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“Great service from the Woodmere Ohio AT&T as usual! Steph saved us so much money on plan adjustments and provided great customer service with the phone upgrade!”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“The young man working on Sunday was very kind and helpful! It was only his 5th day working there and he was the only one scheduled for that day! He was very professional and polite!!”
“I needed a phone replacement. The customer service representative, Justice, was helpful, knowledgeable and took the time to patiently explain everything I needed to know to make the transition of phones. Great experience and thanks to him.”
“Couldn't even get my phone fixed, but I dropped in as a walk-in to see if we could un-softbrick a phone with a broken power button that had somehow gotten turned off. He opened up the back and poked around in it for quite a while actually before concluding it probably wasn't possible without replacing the power button, and didn't even charge me. Recommend.”
“The Business is good but the rifraff that hangs out around there is something ELSE!😀 Guess u can't Help what frequents the parking lot.Its many other valuable businesses in that strip...Just keep your head on swivel mode!”
“I’ve been with Atnt for years my experience if that location was one of the best I ever had. I had to use that location because my phone wasn’t working properly because my husband had major surgery done at Cleveland clinic and my phone wasn’t working properly. I should’ve gotten an update nine months ago when I was eligible for it, but I didn’t. Candace made it so easy for me to understand all the new iPhones and was patient with me while there was other customers in the store and she was the only sales tech there she handed herself like a pro. I wish we had a tech like that here in Youngstown/Boardman and knew what they were doing like Candace does thank you so very very much way to go Candace.”
“This is my 2nd visit to this store and the staff is so understanding and courteous! If anyone needs help forget calling customer service! I never get help! Just frustrated! Everyone at this store has explained everything that customer service just rambles so fast and gets upset when you ask to repeat because they are speaking so fast, you can't
understand! I cannot express how impressed & happy I left this store”
“Really nice and awesome guy who works the store . I bought 3 iPhones there and all were great. Definitely will only use him and would also recommend him to friends and family. Also, he has a lot of deals on new IPhones and bundles for new phones and plans together. Definitely check it out! food is really, really good too.”
“I came into the store with a complicated issue that had to do with transferring my phone lines to another account without losing promotional credits. I had been previously working with different people NOT associated with this location, and was told false and conflicting information at every turn. This became ongoing and so stressful after some time, but coming into this location, Jehyfi completely turned that around for us.
I am SO happy we had Jehyfi helping us. He worked so hard to make sure this issue got resolved and went above and beyond for us. I can't really say enough good things. It's just so clear that he is genuine, knowledgable, and really cares. 10/10 recommend this location, especially working with Jey.”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“Went in to boost with my broken phone i accidentally ran over. THANK GOD for crystal for her amazing customer service!!! She was able to get me up and running in no time. She worked her magic and I'm so happy!! If you go to this location. In Parma definitely ask for her!!!!”
“I been with boost for 14-15 years, and every time I come into this store, they always help. I just met a great worker named Salem that showed me a lot af respect and helped me to the max. 10/10 if I could.”
“Burnell provided my dad and myself with a stellar experience overall. His customer service was nonpareil during our transition from our previous provider to Cricket.
Burnell was not only knowledgeable about all in-store products, but provided in-depth info on Cricket (i.e. referral program, insurance, billing, etc). The store was extremely clean and well maintained and stocked. I would definitely recommend this store to any existing or potential Cricket customer.”
“I had an amazing experience upgrading my phone at this store. Asia was the associate that took care of me . She was super and efficient with the process, and transferring my data from old phone.I recommend this location for all your phone needs.”
“I am embarrassed because I don’t know the staff person’s name who helped me. I arrived on Friday June 26 at around 9:30am. The young man was very helpful in pointing out the different phones and helped me identify a phone that would meet my needs. This staff person took a lot of time walking me through the different aspects of my new phone. I felt very comfortable in my decision to buy this particular phone. Thank you.”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
“Olivia Howard is awesome ! She helped us with a difficult transaction that was my fault and it was on her bday too. Happy bday Olivia! You are an asset to AT &T!”
“Great service and the owner and staff at this location are very friendly and always ready to help you with any problems or questions you may have they always treat everyone with respect !!!”
“I've been meaning to do this review for a while. Several weeks ago I was at this location and had the pleasure of being taken care of by Richard. He was awesome. He was patient in helping me solve an issue I was having with my current phone and knowledgeable of Cricket's products and helped me upgrade to a phone that was perfect for my needs. I was silently considering leaving Cricket because of phone issues I had been having for a while, but after receiving such honest and wonderful customer service, I decided to stay with them a lil longer.?”
“I love the service in this store specially after the new management took over the store and they got great people like Riya and Bee who are always smiling wekcoming you making you feel comfortable and the deals they give you are so amazing I could not say no to. They also helped me with the internet it was so cheap when I switched to them. LOVELY PLACE LOVELY PEOPLE EVERYONE SHOULD GO THERE.....”
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“If I could give this place 10000000000 stars I would very professional and respectful I felt welcomed coming in the door I went to tones to get my screen fixed and they did a shitty job but I came here for my first time and they fixed my iPhone 14 Pro Max In a good matter of 30 minutes very fast and efficient I definitely recommend I got a screen protector and a cute case as well thank you guys for a good experience 10/10”