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“If I could give this place 10000000000 stars I would very professional and respectful I felt welcomed coming in the door I went to tones to get my screen fixed and they did a shitty job but I came here for my first time and they fixed my iPhone 14 Pro Max In a good matter of 30 minutes very fast and efficient I definitely recommend I got a screen protector and a cute case as well thank you guys for a good experience 10/10”
“Best cricket store around here. Sam, there was really helpful and patient. He helped me with all the stuff that gave me problems with my phone. Recommend everyone to visit there!!”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
“Austin was so helpful! He was patient with us, kind, and got us a better deal than we had hoped for walking in with my daughter’s broken phone. He really took the time to figure out the best solution for us. Thanks so much!”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“I had a laptop that wasn’t charging and I called … went in the next day they helped me figure out what I needed and the laptop is good to go. 5 stars .. much better than micro center !”
“Elliot was AMAZING. We spent 1 hour on the phone with an Att rep and he couldn’t help us AT ALL. We drove past the ATT store and ELLIOTT greeted us with a smile. Told him our situation and he was able to fix the problem in less than 5 minutes! My 75 year old mother with memory loss challenges was so relieved and started singing his praises. GIVE THIS MAN A RAISE!!!”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“I was very happy with the great customer service here. The person helping me and my boyfriend was very friendly and helpful. My boyfriend needed an upgrade from an iPhone 12 Pro Max, and the person was kind enough to walk him through every step of the process. He even helped set up his watch for him. Overall, it was a great experience, and I will definitely be coming back to this location.”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“My wife and I stopped in because my new iPhone wasn’t downloading properly. We got there 10 minutes till closing, but Megan stayed late to help us out. Talk about outstanding service! She was absolutely awesome!!!”
“These guys were extremely nice and helpful! I went in with an iPhone 7+ that is cracked, and the sound also does not work on it. Even though they unfortunately couldn’t fix the issue (due to it not being a screen/part issue, was a memory board issue and at that point is more worth it to buy a new phone entirely) they seriously tried their absolute hardest! I mean, they were trying for three hours and were also being extremely negotiable throughout. All in all since they couldn’t fix it, I got my money back, but if I ever have future phone issues, I’ll definitely be coming here. Thank you guys so much for all of your helpful efforts!”
“The young man working on Sunday was very kind and helpful! It was only his 5th day working there and he was the only one scheduled for that day! He was very professional and polite!!”
“Nick was very helpful he was very knowledgeable about all the products he was with a customer already when I first came in but still acknowledged my presence and helped us get the products we were looking for very easily I would recommend any and everyone come see Bick when they come hey Nick if you're seeing this thank you so much for making this easy!!! You're awesome”
“I would like to leave a review for the Verizon store on Chagrin and Lee.
Majka provided some of the best customer service I have experienced in a very long time. He was incredibly helpful and patient while assisting my children and me with getting new phones. He went above and beyond to make sure we received the best discounts available, even taking the time to go into the system to check exactly what we qualified for and what we did not.
He was beyond helpful, caring, and compassionate, and truly made the entire experience stress-free. He helped us out tremendously, and it honestly meant a lot.
If anyone is eligible for a raise, recognition, or even an employee gift or gift card, Majka absolutely deserves it. He is 1000% one of the best employees Verizon has, and his customer service reflects that.
Thank you for employing such an outstanding team member.
I must also apologize because I know I am not spelling his name right but I’m sure iykyn .”
“Louis Lee is the man.
I went in there after spending at least 8 hours on the phones with different AT&T numbers and chats only to be left extremely frustrated after switching 6 lines from T-Mobile to AT&T. I went into the store as a last resort. Should have been my first step.
Louis was eager to help but needed my ID. I was unprepared and did not have it, in my frustration I took out everything on Louis going so far as to swear at him and voice my displeasure in the most unprofessional way. I am embarrassed of my behavior in that moment.
I went home, retrieved my ID, came back and Louis didn't bat an eye. He was ready to help despite my behavior, never so much as a hint of attitude. Solved my problems and got all my numbers moved to the correct phones through a painful 90 minute process.
Props to Louis. If I ever have another issue he'll be the first person I seek out.”
“After getting the run around from another location. Deborah at West Ridgewood location was extremely professional and competent. It's refreshing to encounter someone who likes their job and does it well.
I had to add an image for the post to go through.”
“Wow what can I say amazing service! I got my 11promax fixed a month ago the screen went out for some reason so I went in yesterday and they fixed it for free they said they warranty all there products and services and since I didn’t drop my phone or crack it it was still under warranty. I’m am so grateful for tones wireless they are absolutely awesome! Thank you Tones wireless”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
“My experience with Alyssa at Verizon was very good! She was professional! Knowledgeable! Helpful! And answered my questions. It was a
Pleasure to work with her.”
“Mikey was a great help and really knows his stuff, never been in a phone store where the worker was just amazing and very helpful definitely would recommend him to everyone I know”
“Burnell provided my dad and myself with a stellar experience overall. His customer service was nonpareil during our transition from our previous provider to Cricket.
Burnell was not only knowledgeable about all in-store products, but provided in-depth info on Cricket (i.e. referral program, insurance, billing, etc). The store was extremely clean and well maintained and stocked. I would definitely recommend this store to any existing or potential Cricket customer.”
“I came in the last hour they were open. Guy fixed my phone in 10 mins. While working on other phones. Fair price,great work,and great customer service. My phone was falling apart and he still managed to put a screen on it”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
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“My experience with Sales Agent Joe was great..He was helpful and told me if I need help with my new phone to feed free to come back to the store and they would kindly assist me.”