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“On this Friday afternoon around 4:30pm I bumbled into the post office looking to ship some items internationally. I really had no clue what I was doing and kept asking the clerks for help. Ms. Lisa, in particular, was extremely patient and helpful, but also to the point with me since I ended up putting her overtime (5:20pm). It made a lot of sense; I was potentially holding something up but I'm so grateful she assisted me regardless. The other gentleman working there was great too. Thank you so much! Merry Christmas”
“This is my favorite USPS post office in the area!
I'm not sure if she's a manager or the main postmaster, but the woman who appears to be in charge of this location is absolutely amazing and so so knowledgeable and friendly!!!
Both her and the other employees go out of their way to help customers.
I go to this post office regularly, but I also go specifically when I'm confused about what other post offices have told me or about what the online USPS says, and they always help me figure it out.
They're also very efficient and keep the line moving. I'm usually in and out within five minutes, at most 10, even if the line is long. It's rare to find employees that are simultaneously so professional, so knowledgeable, and so nice.
Whenever I go to this post office, it always brightens my day ! Love this location!!! Excellent vibes !!”
“Had a package that was sent incorrectly the post office was on it the moment I sent a request for a case. With in a day my package is rerouted and coming to me. They even called to tell me. I love my local post office and the people there. Keep up the awesome Job. I appreciate all you do especially being short handed you all rock”
“I have came over a few times to get mail from po box and the doors are locked when they should be open at 8:30 am going by the hours posted on the door for lobby hrs 6:30am very inconvenient. Please have responsible people for this job.
Have returned plenty of times after this post and seems to be taken care of, thank you for addressing issue!!”
12 - 1:30PM 9 - 11AM
1240 E 9th St, Cleveland
Post Offices
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
1:30 - 4PM 9AM - 1PM
2855 E 130th St, Cleveland
Post Offices
“My husband and I went to this USPS to mail out the passport for renewal,the lady that served us on 9/9/2023 Saturday afternoon around 1 30 pm is super helpful and friendly.She explained everything to help us understand the steps and how stamp fee is calculated, and showed it in front of us.There was a customer before us kept yelling to her about something, but the lady still helped us with smile and patient. We forgot to ask her name but she deserves a 10 star rating in professional and kindness. We didn’t expect to have great service at USPS before, this experience changed our mind.Manager if you can see this, please consider giving that lady a raise. She’s the best person I have ever met at USPS!”
“The Lead Clerk, Constance was extremely helpful in obtaining the Tracking number for a package that I had lost my receipt for.. Extremely grateful. Thank you Connie!!!
keep up the good work , you are appreciated. Harvard and Lead rd.”
“I had to come back to my review and edit a few things. I definitely like coming to this branch, however there is one BAD apple that they need to get rid if. This one person is always rude always nasty never smiles. I avoid this one person with every breath in my body. She is absolutely horrible. No customer service skills at all. She lied to me about my address change. Her not knowing that I know the post office system very well. Once again. ITS ALWAYS ONE BAD APPLE IN THE BUNCH AND SHE IS DEFINITELY THAT BAD APPLE. Definitely a great location. Staff is very pleasant and professional. This location is definitely the best location when comparing Eastside locations.
Thank you to the staff at the East 55th Branch. I appreciate all that you do.”
“James is great at front counter but, if you get the woman to his left. She is rude and very bad at communication or something. Does not listen cuz she’s to busy trying to make it complicated. She just did not care to help. Just throw attitude for no good reason.”
9AM - 1PM 2:15 - 5PM
5725 Portage Ave, Cleveland
Post Offices
“The ladies at this location are always friendly and welcoming. They always ask if I need stamps or anything else. The post office is always clean and well stocked with supplies. It is a pleasure to come to this location. A++++++++++++++”
“I was having an issue with a package and called the Lorain USPS Station A. The manger, Diamond answered the phone and Inventively started to help me. Diamond went above and beyond to track my package down and found it in Westlake. She went on her personal time and picked up the package for me so it would not get lost in transaction again. She did not have to do this at all especially on her own time, but she did. The kindness and courtesy she showed me will always be a reminder that some people are really amazing and should be recognized! Thank you again!!”
“This is a USPS office of a city that is 1x1.5 miles, I am surprised to see so many complaints on here. The staff does their job and works hard, they take care of people fairly quickly, there are plenty of self-service machines in case you need to buy stamps or envelopes.”
“Very knowledgeable and efficient staff. Everytine ive gone, there's instant service and not much if any other people in there so it's fast too. Have helped me figure out passport renewal and sending packages overseas.”
“Always fast prompt and courteous service. Customer service is great. I enjoy going to business's where the customers needs come first. I pass by every post office in Cleveland just to go to this one. Thank you for making me feel welcomed and appreciated.”
“The ladies who work at this post office are kind and helpful. They helped me resend a package that had been returned to me by mistake. They were patient and very understanding.”
“Generally good service. Sometimes they act as if they wished they were someplace else. Mayb a few months in another country would change their attitude. This place Use to b open almost All the time; but; similar to other public services, they get cut back as our taxes n decay rises!!!”
“Staff ok. It was hell parking & finding the entrance.I drove round, then lurched round. I use a cane at times & i almost threw myself infront of an oncoming bus to make it stop.”
1:30 - 5PM 9AM - 12:30PM
1700 Shaw Ave Ste 100, Cleveland
Post Offices
8:30AM - 5:30PM
12401 Rockside Rd, Cleveland
Post Offices
“People who work there are kind polite and helpful I love the lady who works in front there she is always helpful to me a lot there is one huge guy working there he just does his work but the lady knows it all we need more people like that lady who helps with love and care”
“I had the BEST encounter with a woman named Acy at the post office counter this morning. I was there to purchase a book of stamps. The way that she delivered stellar customer service was quite impressive. I stopped and told her that NOBODY is friendly at a post office counter and NOBODY at the counter has ever given me a binder of choices for a book of stamps. Her binder was organized and intentionally thoughtful. She is a keeper. Such a beautiful spirit in the 8am hour:)”
“Actually, this is a great post office. Kisha is a really nice postal worker and customer service professional. The problem is that the management doesn’t properly staff the office, so she’s generally the only person working. We all have to take a lunch break, and she probably has administrative and other duties to take care of, too. This causes the sometimes strange hours.
Congress has drained the finances of the USPS for years and the current postmaster general has accelerated the trend through cuts and consolidation. Please don’t complain about this post office or the worker who staffs it. They have no control over its problems. Complain instead about the government that owns it and the politicians who want to privatize everything.”
11AM - 5PM
50 Public Square Ste P1, Cleveland
Post Offices
“This is the best post office. The staff is so friendly. They do kinda have weird hours, but the worker - it's usually only one person - has to take lunch too just like everyone else. Reliable service. The line is usually short.”
“we just want to compliment Danielle at the Collinwood-152nd Post Office. Danielle helped us to find a wayward package. Danielle was professional, courteous, and remedied the situation to our satisfaction. Thank you, Danielle!!”
8:30AM - 5:30PM
3675 Warrensville Center Rd, Cleveland
Post Offices
“Thank you Ms. Shirley & Ms. Debbie! After almost a week of a missing package coming from FL that was paid for to be expressed, these ladies got the job done!Though they didn’t personally deliver the package, their customer service & effective efforts to assure it was delivered safely spoke volumes!Customer service makes a huge difference! It will turn a frustrating situation into a seemingly less complex ordeal. Thank you both for your positive energy & smiles through the phone. From the Sunshine state all the way to Ohio! ?”
8:30AM - 5:30PM
1568 S Green Rd, Cleveland
Post Offices
“The woman I usually speak with at the post office is very nice very lovely this I think she said August is 10 years that she's been there I hope she doesn't retire because I really look forward to doing business with her”
8AM - 5PM
2201 Broadway Ave, Cleveland
Post Offices
“Damien is the best of the bestwent way beyond to help meresolve a serious issue i hadHe communicated with me every step of the wayand did everything in his power to resolve the problemi thank him from the bottom of my heartfor doing what everyone should be doingand being such a great personThank You Damien!”
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“Yup five stars… I went in and received the best and most interested worker who went above and beyond. Now let’s talk about the those who deliver to MY address. NO STARS since the young black lady. I do get my mail but not today and yesterday and a few days back I received the new neighbors package. So now I'm expected to get off work just to do their work?!?!? LIES… Oh not only did I not receive my mail the neighbors mail hasn’t been picked up!!! I know who the dude on Carl street delivers to our old and new address with his racist self!!”