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“Al was not only extremely helpful but he went over and above to make our experience excellent. Al has definitely earned our business for not just today but any future purchases we make with Big Sandy!”
“Gary the owner was so helpful with our family purchase of a new washer and dryer. He was easily approachable and great with communication. I highly recommend appliance and Mattress Center.”
“Spoke with a guy name Brandon today. Brandon has been the first person I have ever spoke to at a furniture store that knew all his stuff. It wasn't one question I had and he didn't have a legit full answer for. He knew his stuff from A-Z and it helped me a lot as I am in the moving process and had a few questions. I'm definitely coming to the Morse Rd location and I hope I get to work with him in person because he was phenomenal and very respectful and patient of my 72 questions lol.”
“Adam at this Dyson Service Center is amazing. Took my air wrap in because it was having trouble holding power. Adam fixed it in about 5 minutes and gave me a lot of good info/tips. 10/10 would recommend. Thanks, Adam!”
10AM - 6:30PM
4830 Sawmill Rd, Columbus
Appliances
“Fantastic experience with Abdul when we recently needed a new refrigerator. The fridge was brand new less a few dents on the front door which was easily concealed with a few family photos. So far so good and very happy with our purchase.”
“Well, this time it was a dryer thermal fuse to go out. I just love the fact that there is still a walk in store w knowledgeable people more than willing to help a person out for a simple DIY issue. He tested both the bad & new fuse to guarantee that the new is working. Great customer service!! I don't use this place often (thankfully) but so happy to know it's still in business & found out today, they are expanding their store!!! Yeah!!! God is blessing these business owners!!! ??”
“Wonderful service from the staffThe environment is clean and well keptSalespeople are knowledgeable, attentive and low pressure.We look forward to delivery of our appliancesProposed for 3-4 weeks time.”
“Aaron made our washer/dryer-buying experience painless and pleasant! He explained the process thoroughly and we would definitely work with him again for any future needs.”
“We had an incredible experience with Hone Appliance Solutions. From start to finish, everything was seamless and professional. Jordan, the owner, was exceptionally knowledgeable and took the time to answer all of our many questions with patience and clarity.
The customer service was top-notch—responsive, helpful, and attentive to every detail. What really stood out was the follow-up after the sale, which showed how much they genuinely care about their customers.
The delivery process was one of the best we've ever experienced—punctual, efficient, and handled with great care.
Highly recommend Hone Appliance Solutions for anyone looking for quality products and exceptional service!”
“Frankly, this is the best store to buy furniture (refrigerators, washing machines, and microwaves). Upscale treatment, high services, competitive prices, and a big discount.”
“You drive right past Menards to get here and I’m so glad to support this local business. They are friendly and help me a DIYer just as if I was a pro. So much quicker and better than going to a big box.”
“They work only with contractors but he gave me a number to a local store that can sell to the public. It is nice when a company is there to help even when they aren't benefiting.”
7:30AM - 4PM
1680 Westbelt Dr, Columbus
Appliances
“If you are looking for air filters and having a hard time finding your size at Lowe's or Home Depot, look no further. Go local! I buy my filters from here and always receive great service, great quality, and even better pricing.”
9AM - 6PM
1941 Parsons Ave, Columbus
Appliances
“Staff is very friendly ! Equipment seems very much up too par and fairly easy approval process for financing. Pam was very helpful, nice, and easy to work with ! I highly appreciate her effort and customer service! Pam was great !”
6AM - 10PM
6333 Cleveland Ave, Columbus
Appliances
“I just needed some superglue today for a small repair. Parked and began to walk in the store when an employee who appeared to be on break outside asked me if he could help find something. Told me where the glue was and I knew where it was before even walking into the store. Didn't catch his name but he was older and wore a big brown coat.”
10AM - 7PM
5025 W Broad St, Columbus
Appliances
“Trevor and Dre really went above and beyond to help out! Their contributions made a significant impact, and it’s clear their exceptional customer service stood out. A big thanks to them for delivering such outstanding support!”
“We needed a new vacuum after using a very well known brand for years. Justuce listened to our needs and recommended a brand I had never heard of but he believed would be best fit. After a year, the new vacuum has greatly outperformed our previous vacuum, we couldn't be happier. I highly recommend Carmen's Vacuum.”
10AM - 7PM
2256 Morse Rd, Columbus
Appliances
“So I called in on a Tuesday and spoke to Jacob Pierce, who was very helpful and also put the items that I asked about on hold so no one else could come in there and buy them and on Friday I went in and and met Glenn Bishop who started helping me because Jacob was already with someone else and he also was wonderful so we’re the delivery man, but I don’t know their names”
6AM - 8PM
100 S Grener Ave Rd, Columbus
Appliances
“Everything was very well organized. The website was very helpful. We were looking for a specific product that was not at another Home Depot location (closer to us). The website directed us to this particular location and even had the aisle number on the website too. We found it very quickly and check out was super quick (self-check out). The only thing they need to fix is that one side of the building (outside) was covered in trash, the other side by the flowers was well-taken care of. One side of the building could just use some TLC. Overall, not a bad visit though, they had a lot of product and were very organized inside.”
10AM - 5:30PM
1215 S High St, Columbus
Appliances
“Mr. Blanchard made my vacuum work like new! I have a shark vacuum, starting to get in the older side, and the brush roll stopped working. Mr. Blanchard fixed it all up for $100. Feels much better to fix what you have than throw it in a landfill and buy new. Highly recommend this company!”
10AM - 7PM
3489 S High St, Columbus
Appliances
“Great business to work with all kinds of specials and most of all there when you need them when your tv or appliance goes out at home reasonable payments and payment plans would always consider them when your stuck in a tight spot”
“I love this place, which is like a constantly changing garage sale. Many interesting and useful "experienced" things. They even buy your used items, so you can continuously redecorate on a budget.”
11AM - 7PM
2167 Eakin Rd, Columbus
Appliances
“Went in to look at renting a washer and dryer . Ended up paying cash out the door a lot cheaper. I do forget man's name that helped us . I'm sorry . But he as kind friendly and helped us. Store was clean and well kept . Thank you I'm looking for a refrigerator if you happen to have one on sale out door . My daughter wants 3 door freezer on bottom. But if 3 door I'll need regular size please thank you you have my email in your system. Please email me let me know . Have good day .”
“I recently replaced my entire kitchen. Taven was excellent in putting together a package that was some "open box" items with minor imperfections at a discount, and some brand new. There were a few glitches with delivery and installation, but overall l was very satisfied with what l got and what it cost. As l was eligible for rebates from both the manufacturer and your store... but not very good at online stuff, l returned to the store and again Taven was extremely helpful.
Wanted to post a positive review as all most folks do is complain.”
“Typical big box store. Has generally a lot of what it has, though maybe not what you need. Have bought some tools there but then they stop carrying them even though still produced for example Porter cable.”
“I'm crying my eyes out as I leave this review. My oldest brother was diagnosed with lung cancer. He was starting chemo so I thought it would be nice to get him a lift chair. Around this time, my husband was fighting a terrible bout of Covid. I ordered my brothers chair via Menards website and thought it would take a while to arrive so I'd have time to take care of hubby. NOPE! That bad boy was there lightning fast. I called the store in a panic and spoke to a very kind gentleman named Tony. He assured me he would hold the chair. Today, my brother is moving into his forever home. I pray to God that he'll be there for a long time. I looked on the website, and it showed I was past the pickup time. My heart sank to the floor! His chair was gone! I called the store. I got a manager who located Tony and this amaaaaaazing human had held the chair! This kind of kindness and thoughtfulness guarantees we will continue to shop Menards! Thank you so much, Tony, for being a man of your word. May God bless you and yours! Sincerely Sunshine Wilkey Culbreath!”
“My daughter and I came into the Home Depot on Grener in Columbus, Ohio right before closing. We were desperate to find a tool to cut a ring off my daughters finger, as it was stuck and she needed to remove all jewelry before her wisdom teeth extraction in the morning. While everyone was kind and gave suggestions, Scott stepped up and took us right to the tool section and helped us pick “THE TOOL” to snip the ring right off her finger. To say we are grateful for your help, is an understatement! Thank you for your incredible customer service, Scott, it is very much appreciated!”
“If you need help at this store, look for an awesome associate called FRED JONES!! Excellent customer service. He took his time to walk all the way to the front of the store to check on the availability of a product (because I couldn't). Thank you, thank you”
“So last Friday my husband and I purchased a new LG OLED 77” for our family room; setting up delivery and installation for this Monday 3/10. Store experience was 5 star with a very pleasant young salesperson. We were excited about such a fast delivery date.
What we did NOT know is that BB is now having some 3rd party company deliver and install their product. We had expected the same excellent experience we’ve had previously with GEEK squad which is why we have remained loyal to BB. The new company basically installed and ran…leaving my husband with all the trash. The “installer” handed him the remote and said “you can set the rest up from here”. Very poor customer service! My husband did not even realize they left thinking the guy had just gone out to his van to get something. Since we have 6 TV’s in our house, all from BB, this had never been our experience in the past. They said nothing about hauling away the old TV. What was I supposed to do with a 75” tv sitting in the middle of my family room on the floor!
I tried calling BB customer service and got someone who was clearly not in the USA and had no authority to do anything. I ended up at the store. What I learned was the salesperson should have asked us if we wanted the old tv taken, and there is a charge. She had not done that. Polaris BB customer service agreed to have the old tv picked up at a reduced cost which I was happy with .
Overall Polaris BB is a good place to shop and their people are friendly and helpful. However - corporate BB - this message is for you…IF you are going to outsource your delivery and installations - get a company who gives a crap and are NOT paid so when they get done for the day they can go home…I own 2 companies and there are ways to set up 3rd party handling to represent your business so it retains your customer base. DO BETTER!!!!”
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“From start to finish Logan was top notch! Ty took the time to walk us through exactly what we needed and quoted us a better system for the cost than a competitor’s. The HVAC installation team (Kyle, Jarrett, and Dillon) was knowledgeable, friendly, and considerate. They answered all of my questions and helped solve a problem created by a different team when they didn’t have to. They made the install as easy and seamless as possible. Plus the work was high quality!”