The Home Depot on West Broad Street in Columbus, Ohio, offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies to meet home improvement and gardening needs. The store aims to help customers tackle any project, big or small, with everything needed under one roof. Customer experiences with staff and service vary. Some reviews note that the staff is helpful and can provide incredible customer service, with knowledgeable team members ready to give expert advice and support. One customer reported a very positive experience where an employee provided helpful, kind assistance in finding a specific tool in a time of need. However, other experiences are less consistent. Some customers feel staff can sometimes be unhelpful or lack experience in the field of construction. Issues with store organization, such as incorrectly labeled aisles, can make finding specific items difficult. Additionally, a few customers have reported feeling uncomfortable, describing nerve-wracking situations where they felt overly watched or followed by employees despite being honest shoppers. This has led to feelings of being treated like a criminal, especially during spontaneous large purchases. Overall, while the store provides a broad selection of products, the level of helpful and knowledgeable service can be inconsistent.
Found exactly what I was looking for in the store!! Didn't have to order online and wait. And associate was very helpful and professional!
July 2026
Stopped in to get decking samples for a client, a gentleman from way in the back took up to the pro desk, introduced me to the rep and hooked me up with an amazing display to use. Absolutely blown away by the kindness and the effort to help!
June 2026
I was not sure what I needed to replace my garbage disposal and the people where very helpful.
