KEMBA Hilliard Branch is a credit union located on Renner Road, providing banking services for members in Central Ohio. The branch offers signature banking products, competitive rates on loans, and competitive cash deposit products. Reviews from long-term members highlight great rates and consistently helpful customer service over many years. Members report feeling valued and personable, not like a number, with staff who go above and beyond to answer questions and help them understand everything. Service is described as simplified and friendly. Specific interactions at the branch are noted as extremely helpful. Staff members are commended for being willing to assist with transactions like depositing change and for providing useful information about services, such as noting that the change machine does not charge a fee. While some members express a preference for traditional over interactive tellers, they appreciate the overall experience. The availability of options like ATM deposits for privacy and convenience is also mentioned as a helpful feature. Overall, members recommend KEMBA and feel the helpful staff makes the company even better.
