Macy's is a well-known department store that has been serving customers since 1858. It operates over 740 stores across the country and also sells products online. The Macy's at Rogue Valley Mall offers a wide selection of top fashion brands such as Ralph Lauren, Calvin Klein, Clinique, Estee Lauder, and Levis. Customers can find clothing, shoes, housewares, gifts, and furniture in select locations. Many shoppers have great experiences at Macy's, thanks to helpful and friendly staff. Employees like Robin, Dennis, Sandra, and Claudia go above and beyond to assist customers, whether it's finding the right size, making exchanges, or helping with special requests. One customer praised Claudia for her patience and dedication, noting she made extra efforts to ship a perfume to a daughter after a complicated exchange. Her kindness left a lasting impression, and she is considered a rare gem among staff. The fragrance department receives high praise for knowledgeable and passionate associates like Shannon, Walt, and Sara. Their enthusiasm helps customers find the perfect scent and creates a fun, memorable shopping experience. Sara, in particular, is appreciated for her warmth and compassion, helping customers discover their signature fragrances and receiving many compliments. Overall, Macy's offers a friendly shopping environment with dedicated staff who make each visit special. Customers value the store’s wide selection, quality brands, and caring employees who are eager to help with their needs.
I had an amazing experience with Helen in Men's suits. We were shopping for prom and she make the transaction seamless! Thank you and we'll be back.
March 2026
I had a wonderful experience with Matty. She took her time, genuinely cared, and made me feel seen. Saw her doing someone's make up, she's amazingly skilled! Such a great vibe and personality! I highly recommend. I will be shopping there again because of her.
February 2026
Helen was amazing best customer service i have had in a long time!
