Nationwide Insurance

Insurance
Hours: Nationwide Insurance has received mixed reviews from customers. One reviewer expressed strong dissatisfaction after purchasing a policy for a cruise trip. Despite paying over $2,400, they received only a small partial reimbursement, feeling the company was dishonest and that their experience was a scam. They were upset because their trip was ruined after one of them contracted COVID, leading to quarantine and missed activities. The company required proof of illness but ultimately did not reimburse much, which left the customer feeling betrayed and distrustful. Although they later acknowledged that the claims were eventually covered after much back-and-forth, they still believed the process was unfair and stressful, especially given the circumstances. On a positive note, another reviewer praised a specific employee named Daria Ross, describing her as helpful, friendly, and deserving of a raise. They felt she provided exceptional service, making their experience with the company enjoyable and personalized. Additionally, a long-term customer appreciated Nationwide for being honest and transparent about their life policies, especially after negative experiences with a previous insurer. Overall, while some customers have had disappointing experiences with claim handling, others have found the company's representatives to be helpful and trustworthy.

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1. Columbus, Ohio