PANDORA, the world's largest jewelry brand, is known for its commitment to love and sustainability. They offer a wide selection of jewelry made from high-quality recycled gold and silver, allowing everyone to express their love in their own way. The store at 4015 The Strand E in Columbus, OH has received mixed reviews from customers. Some have praised the excellent service provided by attentive staff members like Diona and Meche, who are noted for being pleasant and professional. Customers have found the store to be a great place for gifts, with helpful assistance in choosing items like charms and necklaces.
However, there have been notable complaints regarding the customer service experience, particularly involving a staff member named Destiny. Customers reported feeling treated poorly when seeking assistance with a defective bracelet, highlighting a lack of support and rude behavior. While some customers have had positive experiences, others have emphasized the need for improvement in service quality. Despite these issues, PANDORA remains a popular destination for jewelry, and many appreciate the chance to shop in an official store where they can see and touch the products. The company continues to strive for excellence while aiming for sustainability goals, including being carbon neutral by 2040.
Nice jewels and professional customer service...nice environment. You have to pay for parking at Easton.
July 2026
Amazing service from Destiny. I knew nothing about mens necklaces or bracelets and she walked me through all of the styles and looks and let me try out various jewelry, she is incredibly nice and knowledgeable. Also shoutout to Gia and Katie for giving incredible insight which style suited me best.
May 2026
This Pandora store at Easton is great with some deals and selections. Their golden items are easy to get scratched. The silver ones are better. Their AC is broken. Hope they can fix it soon.
