REI is a popular outdoor gear store known for its wide selection of quality products and excellent customer service. The store offers a range of outdoor gear, including shoes, clothing, and specialty items like rock tape. Customers appreciate the knowledgeable staff who are always available to help and provide personalized assistance. One staff member, in particular, is praised for finding the perfect shoes by asking questions, giving tips, and listening carefully to feedback. This attentive service makes shopping enjoyable and efficient, even during busy times. REI also designs its own line of award-winning gear and clothing, backed by a 100% satisfaction guarantee. Many customers value the store’s helpfulness in resolving issues quickly and effectively, with some mentioning positive experiences with store managers who go out of their way to assist. Whether someone is a beginner or an experienced outdoor enthusiast, REI offers a welcoming environment with staff who share a passion for outdoor activities. The store’s focus on quality, knowledgeable service, and a wide variety of products makes it a trusted destination for outdoor gear and apparel.
I love REI, I've been a lifetime member before there were brick and mortar stores in OH.
August 2026
I was given phenomenal service by the staff at REI at Easton. Went simply for a bike rack, & Joe showed me the value of the REI Co-op membership to benefit a future bicycle purchase. Will be returning going forward.
April 2026
Have been in a handful of times and staff are always friendly, responsive, and very knowledgeable!
