REI is a popular outdoor gear store known for its wide selection of quality products and excellent customer service. The store offers a range of outdoor gear, including shoes, clothing, and specialty items like rock tape. Customers appreciate the knowledgeable staff who are always available to help and provide personalized assistance. One staff member, in particular, is praised for finding the perfect shoes by asking questions, giving tips, and listening carefully to feedback. This attentive service makes shopping enjoyable and efficient, even during busy times. REI also designs its own line of award-winning gear and clothing, backed by a 100% satisfaction guarantee. Many customers value the store’s helpfulness in resolving issues quickly and effectively, with some mentioning positive experiences with store managers who go out of their way to assist. Whether someone is a beginner or an experienced outdoor enthusiast, REI offers a welcoming environment with staff who share a passion for outdoor activities. The store’s focus on quality, knowledgeable service, and a wide variety of products makes it a trusted destination for outdoor gear and apparel.
Have been in a handful of times and staff are always friendly, responsive, and very knowledgeable!
April 2026
First time here, and came looking for hiking shoes for a trip to Scotland. The lady that helped was super friendly and let me walk about the store, even provided a pair of clean hiking socks to try on with the shoes.
February 2026
Scott is AMAZING! Very friendly and knowledgeable. He was happy to help us find what we need. He shook our hands and took the time to get to know our names. We can remember seeing him the last time we were in as well.
