Spectrum Store offers a range of services including broadband internet, mobile, and cable TV. Customers can visit the store at 2834 Miamisburg-Ctrville Rd to shop for new products, upgrade services, pick up or return equipment, and pay bills. The staff is friendly, knowledgeable, and respectful, making the experience easier for customers. Some reviews mention long wait times and issues like a canceled box that caused a TV problem, but staff like Ben are praised for quick and painless service. Customers appreciate the helpfulness of the staff in getting better phones and deals. The store's scheduling system allows for priority access, reducing wait times. Overall, Spectrum Store provides helpful service with a variety of options for home internet, mobile, and TV, making it a convenient choice for local customers.
Alexis is an outstanding customer service representative that goes above and beyond to provide assistance. She is also very knowledgeable with a pleasant attitude. Thank you, Alexis!
March 2025
Long wait. The rep cancelled the wrong box so when I got home, our main TV was not working. Had to spend an hour and a half on the phone to get it fixed.
December 2024
Service was okay. Wait time was extremely long, but overall, okay experience
