Verizon offers mobile devices, 5G home internet, and business services, available for purchase online or in-store at locations such as Dublin. Customers can schedule appointments, place online orders for in-store pickup with options like express lockers, or utilize free two-day shipping and same-day delivery where available. The store receives strong praise for its staff, who are repeatedly described as helpful, professional, patient, kind, and chill. Specific instances highlight employees providing outstanding customer service, working diligently to resolve complicated problems, even past closing hours, and assisting without being pushy. They are credited with saving the day when orders are botched, demonstrating great skills and a solid work ethic. However, experiences with policies and order fulfillment can be inconsistent. Some customers report orders not arriving as promised, with delays and complications. There is also notable confusion regarding trade-in procedures, with conflicting information provided about returning a device in-store versus mailing it in, leading to frustration and wasted time for the customer.
Wanted to thank Jack Baldwin for all of his help, today. I was going crazy at change of format and other problems. He helped quickly and thoroughly.
March 2026
I mistakenly went to another non-corporate location that attempted to charge me for physical assistance and asked me for account information that had nothing to do with my issue. This corporate store helped me quickly and without cost to me. They didn't try to make any changes to my account. Fast, efficient, friendly service
February 2026
I stopped in today to discuss purchasing a new iPhone. I was immediately greeted by Chelsea. Chelsea was very pleasant, listened to my concerns, and guided me to a decision that not only solved my problem but was cost effective. Great experience thanks to Chelsea!
