Metro by T-Mobile, located at 5405 Dixie Hwy, is praised for its friendly and helpful staff who provide excellent customer service. Customers appreciate the assistance in finding affordable phones, including cases and screen protectors, particularly from employees like Trisha and Nickie. Many reviews highlight their patience and willingness to go above and beyond to meet customer needs, making the experience enjoyable. However, some customers have reported mixed experiences with service reliability, noting issues with data connectivity and dropped calls, particularly with the 5G service. Despite these concerns, the overall sentiment is positive, with customers recommending the store for its great service and affordable plans. Visitors can expect to find a range of prepaid plans and 5G phones from popular brands like Apple, Samsung, and OnePlus. For more information, customers can contact the store at (513) 795-6882 or visit in person.
I was very pleased with the fast and thorough service that Trish provided. I got a way better deal than I had anticipated. Would definitely recommend her!
January 2023
Went to the one on Dixie hwy in Fairfield Ohio .. The lady that helped us was the best she was was so sweet n kind best customer service I've ever experienced she needs a raise .her name is Nickie and she is awesome ❤️
November 2022
Love the store an employee Nickie is fabulous love her people personality willingness to help an to see that our needs were met great an sweet an kind employee
