The Verizon store provides mobile, 5G home internet, and business services. Customers can schedule appointments or place orders online for in-store pickup, free 2-day shipping, or same-day delivery. Reviews highlight outstanding service, noting staff are very informative, patient, friendly, professional, and knowledgeable. Employees clearly explain promotions and plan options, help determine what works best, and assist with troubleshooting, upgrades, and phone setup including installing items and moving apps. The staff walks customers through processes from start to finish. Multiple reviews commend the excellent customer service, stating the team is courteous and makes switching easy. The location is praised for prioritizing customer service and professionalism.
I came in to pay my bill and got my bill lowered and a great deal on WI-FI highly recommend this store !
December 2025
Great experience. Came here after a bad experience at the Liberty Center (West Chester) store and Tam took amazing care of us. Got all of our phones upgraded and brought the bill down. Employees like Tam are why I've been a Verizon customer for over 20 years.
July 2025
Just wanted to compliment Lauren at the Middletown store. We came in close to closing time and she was super helpful, knowledgeable and friendly. Thank you for that experience Lauren, it's rare.
