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“I wanna give this a 5 star because I went in having issues with my phone not wanting to turn on. Turns out I need a new battery. Thank you Theron for the assistance you’re the best.”
“I recently visited the T-Mobile store in Centerville, Ohio, and had an outstanding experience. The staff was incredibly knowledgeable, friendly, and efficient. From the moment I walked in, I was greeted warmly and felt welcomed.
The representative who assisted me was very patient and took the time to understand my needs. They provided clear explanations about the various plans and helped me choose the best option for my situation. The entire process was smooth and hassle-free.
What stood out the most was the exceptional customer service. The staff went above and beyond to ensure I was satisfied with my purchase and even followed up to make sure everything was working perfectly. I highly recommend this T-Mobile store for anyone looking for excellent service and a great experience.”
“After somehow screwing up the logic on my phone, I took it to my local T-Mobile store (#2SPC) in Dayton, Ohio. Their Mobile Expert, Sarah Wesley, cheerfully had it fixed in less than five minutes. She also made a couple of new suggestions for how to use the device more smoothly. While I was there, I noticed the other associates were treating their clients nicely as well. Sarah was exceptional however, and I'm really hoping she will still be there the next time I have to go back.”
“Went in 45 minutes before closing and met with Alex. Wife's phone reset itself and had issues with the Apple ID. Asked Alex if he'd ever seen this before, he stated "No", I got a little worried, was thinking I'd be spending some money replacing the phone, but 20 minutes later, Alex had the phone working like new. He was a professional, used his own phone to look for additional information about the problem I brought him, never doubted himself. Can't say enough good things about Alex or the rest of the staff @ this location. Any issues or concerns have been handled immediately and resolved quickly. Never any billing issues, same amount auto deducted every month. App works well, if there's a problem, call the store, if they can't resolve it over the phone, then in person they'll handle it. It's seamless and one less thing I have to worry about. We tried the home wifi, sadly, it didn't work well enough for us, NO hassle returning it, no upselling or haggling. Just said OK and provided a return UPS label. Check these folks out if you're in the market to switch or sign up for cellular service, you won't regret it...”
“Kelsie is the one who provided me with professional service today, The service at Boost has definitely improved, i have just updated my last review, which was for Brittany, she no longer is where I was going, they opened back up and I have to say much better service, no hassle, when there's a problem they take care of it immediately, no questions! Thank you so much!”
“Awesome staff and always helpful. I'm glad they have these stores because it's much easier to go in and discuss issues or upgrades with someone in person. Really good hours for a store like this, too.”
“This rating is on just the store. I was sent there by a service tech to get a replacement for my home. Wi-Fi gateway. Representative was very helpful professional and I was in and out in a short time.”
“Trevor and Robbie were fantastic. They have been wonderful the last three times my family and I have been in the store. Trevor is new, but asking all the right questions to employees and us as the customer. Great experience.”
“Everyone here was very helpful and nice! The manager and the young lady that helped me tonight were wonderful!! They helped me with changing over to the 15 pro :)”
“Ben made this experience extremely quick and painless. I thought we'd easily be there to set up internet service for over half an hour, but we were in and out! He wasn't pushy but did offer us a promotional phone line. 10/10 would recommend Ben!”
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“My wife and I went in on Saturday and we were helped out by Lauren. She was absolutely wonderful, and extremely helpful and knowledgeable about all the products we had questions about. We will definitely be back and we will most definitely be asking for Lauren to help us out again!”