Car Rental in Gahanna, OH

“Had to book a car very last minute and the guys working there made it happen even though they didn’t have a car available on the lot. Would mention him by name if I knew it but he had to walk across the street to retrieve it from being serviced and had me on the road with very little delay. Appreciate yall”

“We've rented from here quite a few times and have always had excellent experiences. The cars are always new with good extras, they've all been reasonably clean and the workers are always efficient and friendly. We also love not having to go to the airport as this location is closer and more convenient.”

“I’ve been renting from this location for years for work travel, and I truly can’t say enough great things about my experience. Shirley and Donelle are incredibly warm and welcoming. The entire process is always smooth, and reliable. I would absolutely recommend this location to anyone in the area. I have a ton of different options for places to rent from but there is a reason I always find myself at this location and the people are the biggest one.”

“Some background... I originally booked my rental through the Hertz rental center in Johnstown, OH. The manager at that location had an altercation with one the customers ahead of us that resulted in him giving our rental away and leaving us without a car for our vacation. He told me I could go to the airport in Columbus, OH to see if they have any available for me to pick up. The other employee there suggested that they give us a car that was not running (we overheard this information). I left this location without a car, because the solutions they were providing were not feasible for the timeline of my travel.

My partner and I then went online and saw there was another Hertz rental location in Gahanna, OH which was 15 minutes away and they closed in 30 minutes. On a whim I called them and explained my situation and asked if they had anything that matched what I originally booked. They told me they did and that they would stay over and wait for my arrival to make my situation right. When I arrived at the Gahanna, OH location, they had the car all ready for me and they were very apologetic and embarrassed about what had happened to me at the previous location. After nearly 3 hours in various Hertz locations, I finally had the rental I booked. The pick-up and drop-off process at the Gahanna, OH location was a breeze and to them I am extremely grateful. The car they provided was clean, and ran perfectly throughout my entire trip. They were clear and concise about the charges I would have since I was renting a car under the age of 25. Upon returning my vehicle, there was an additional unexpected charge on my account. They explained what the charge was for, but since it wasn't disclosed to me previously, they were kind enough the reverse it.

Overall, I had a good experience with the location in Gahanna, OH and I am very grateful for all their help. The pick-up and drop-off process there is extremely easy, and their customer service was incredible!”