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August 2021
The worst drive thru service there is on Saturdays. They ignore you at the drive thru and then you have to walk in just to get your stuff back. Then you have to encounter the unapologetic bank tellers. Never will go to that branch again.
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March 2020
I had old commercial loan that started as Star Bank, who became US Bank. Took days of calling local loan people Ana, Monica and national people Charell, John and Barb to finally get answers about what is owed to US Bank or Star Bank. Simple answer needed but poor customer service.
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January 2018
The employees are always nice, but the wait takes forever. I've waited even when I'm the only person in line! No idea why it seems like there's no hustle.
