Verizon's Hamilton store offers a range of mobile, 5G home internet, and business solutions, with the option to schedule in-store appointments or place online orders for convenient pick-up. Customers appreciate the excellent customer service, highlighting staff members who go above and beyond to resolve issues. For example, one customer praised a staff member for his politeness and professionalism while helping with a complex porting issue. Another customer experienced a quick resolution to a technical problem and was pleased with a clearance purchase, despite the store's busy atmosphere. Some reviews note dissatisfaction with the company's policies and a decline in service quality over the years. However, others commend the helpfulness of staff when navigating upgrades and plans. Overall, the Hamilton store is recognized for its capable staff who provide reliable assistance, making it a preferred choice for many customers seeking full-service solutions.
The representative, Juan, did an amazing job helping me! Told me about promotions I couldn’t pass up so I got even more out of my visit! Was very kind throughout the entire visit and seemed to really value my time!
April 2024
The customer service in this store is excellent. Had multiple issues trying to port my numbers over from Xfinity and David Denning went above and beyond to get this resolved. He was extremely polite, personable and professional! He deserves a big raise! ?
March 2024
Went to the store with a technical problem. Had my answer in less than one minute. Also bought a new screen protector that happened to be on clearance. SCORE . The store was busy. I was waited on promptly and out the door in 5 minutes. Very happy with my experience.
