“We worked with Taylor Williams, the store manager, to purchase 5 e-bikes.
He was absolutely professional and knowledgeable in every aspect.
He met with all of us, individually and as a group, to choose the exact e-bike to fit our individual needs.
It took over 3 hours to accomplish this, and he was extremely patient with all our questions.
He took care to order the specially requested accessories and to match everyone's bike and color schemes. Some wanted pink bikes and white helmets, others grey bikes and grey helmets, and we needed a dog carrier, which again matched the chosen e-bike.
Taylor delivered the 5 e-bikes to our house personally and reviewed all the functional, storage, and e-charging procedures. He facilitated the set-up in the garage.
He also explained how to keep in contact with him to help with other needs we may have.
The purchasing and the services were exceptional.
Our group will keep in contact with him to purchase a yearly bike clean-up and tune-up.
We are extremely pleased with both the service and the products.
Thank you greatly Taylor!”
“Michael (the owner) and his son Luke are friendly and knowledgeable. They sold me my son's mountain bike and my mountain bike. They're great to talk to about anything having to do with bicycles. Luke is a great mechanic. They keep their 24 h turnaround time promise - even sometimes being able to take a quick look and fix a minor mechanical issue within minutes or hours.”
“I had a great experience getting my Segway Myon assembled here. I ordered it online to be delivered to the shop, and they had it built and ready the next day. The technician who did the assembly was incredibly knowledgeable and shared a lot of useful info about the bike. John was super friendly and very hands-on, personally checking with the tech to ensure all the tools, charger, and accessories were accounted for. I was so impressed by the service and the atmosphere that I signed up for a 2-year service plan. They’ve definitely earned my business! Thanks again!!”
“This bike shop is a priceless part of the Columbus cycling community. There are many unique and beautiful bikes for sale. Staff is limited so I would recommend getting your service done well before the season starts. Dave has a vast wealth of bike knowledge and specialized tools.”
“Fantastic shop . Pretty much worked with all 3 employees while there . All of them were very knowledgeable and able to answer all my questions. This is a great place with great selection and plenty of size options to choose from . I will definitely be returning and suggesting this to family and friends.”