“We worked with Taylor Williams, the store manager, to purchase 5 e-bikes.
He was absolutely professional and knowledgeable in every aspect.
He met with all of us, individually and as a group, to choose the exact e-bike to fit our individual needs.
It took over 3 hours to accomplish this, and he was extremely patient with all our questions.
He took care to order the specially requested accessories and to match everyone's bike and color schemes. Some wanted pink bikes and white helmets, others grey bikes and grey helmets, and we needed a dog carrier, which again matched the chosen e-bike.
Taylor delivered the 5 e-bikes to our house personally and reviewed all the functional, storage, and e-charging procedures. He facilitated the set-up in the garage.
He also explained how to keep in contact with him to help with other needs we may have.
The purchasing and the services were exceptional.
Our group will keep in contact with him to purchase a yearly bike clean-up and tune-up.
We are extremely pleased with both the service and the products.
Thank you greatly Taylor!”
“The ONLY place I take my bike for repairs fast, friendly and extremely knowledgeable about all bikes. It’s a Family business and we all should be supporting them. Shop local, shop small but know that you can’t go wrong purchasing here! Love love love this shop.”
“I had a great experience getting my Segway Myon assembled here. I ordered it online to be delivered to the shop, and they had it built and ready the next day. The technician who did the assembly was incredibly knowledgeable and shared a lot of useful info about the bike. John was super friendly and very hands-on, personally checking with the tech to ensure all the tools, charger, and accessories were accounted for. I was so impressed by the service and the atmosphere that I signed up for a 2-year service plan. They’ve definitely earned my business! Thanks again!!”
“This bike shop is a priceless part of the Columbus cycling community. There are many unique and beautiful bikes for sale. Staff is limited so I would recommend getting your service done well before the season starts. Dave has a vast wealth of bike knowledge and specialized tools.”
“If you’re in or around Central Ohio and are looking to purchase a new bike or bike parts, or find a new shop to service your bike, or all of the above, Cyclical Nature should be your first stop.
Bill, Andrew, Judd and the rest of the team truly go above and beyond for their customers. They worked with me for EIGHT months to make sure I was able to get the bike I had my heart set on, and were nothing but patient and helpful throughout the entire process, always empowering me to make my own decisions, never talking down to me and never pushing me just to make a sale. And while the original bike I’d wanted never materialized because of factors beyond their control, they converted the shifting on the same bike in a different color and honored the price of the model that didn’t work out. They take care of you, and do it with honesty and integrity.
I think it now goes without saying, but I am so thankful my search for my first road bike ended up at Cyclical Nature. They now have a customer for life ??”