Metro by T-Mobile at 5575 Troy Pike is highly praised for its excellent customer service and helpful staff. Customers appreciate the friendly and polite employees who go out of their way to assist with phone and internet needs. One customer shared that after starting over, they received great help to get their Internet service, highlighting that Metro remains the best for phones and Internet. Another reviewer mentioned visiting to switch a son's phone and was impressed by Sonia, who successfully helped them switch phones despite initial difficulties. Sonia was described as a fantastic employee, attentive, and a valuable asset to the store, deserving of praise and possibly a management position. Customers also noted the store was clean and organized, with staff like Niki working hard and providing support when needed. Overall, the store's helpful staff, especially Sonia, create a positive experience, making it the preferred location for many to get prepaid plans, 5G phones, and reliable service.
I always come to this location customer service is great. I can also count on Zana to give me a great deal.
February 2025
Zaina is polite, friendly, knowledgeable, and courteous. Whenever I have a question, she's always attentive and willing to help. We need more people like her in the customer service world. The owner is lucky to have her
February 2025
Zana is very kind, patient, understanding and knowledgeable. She's the reason we keep coming to the location. She's always resolved our issues. I hope metro keeps her around.
