The Verizon store at Independence offers a convenient shopping experience for mobile, 5G home internet, and business needs. Customers can visit the store in person or choose online options such as scheduling appointments, placing orders, and selecting delivery methods like free 2-day shipping, same-day delivery, or pickup from lockers. The staff is generally friendly, knowledgeable, and eager to help. Many reviews highlight the excellent customer service, with employees like Audrey, Sumair, Kevin, and Layla receiving praise for their professionalism, patience, and helpfulness. Customers appreciated the quick service, clear diagnoses of issues, and thorough assistance, making visits pleasant even during busy times. Some minor inconveniences, like locker malfunctions, were promptly addressed by staff. The store is well-maintained and organized, creating a welcoming environment. Overall, the location is highly recommended for those seeking reliable service, professional staff, and convenient shopping options for their Verizon needs.
Took my phone to the beach and got wet sand stuck in the port of my iPhone. After some failed attempts at home to remove the obstruction, I took it to this Verizon location to see if they could help me out. Many thanks to Greg for getting it done!
July 2024
Audrey helped me today and she was extremely kind, efficient and helpful!! I love my new Samsung 24 & she made the whole experience very pleasant. I will always come back to this location. The one in Brecksville near Heinens is a joke!!! I recommend you to pick the Rockside location and ask for Audrey:)
April 2024
It was one of the best customer experiences I've had in a very long time. Sumair was the Verizon specialist. He was out of this world. I can't imagine him being there long, so hurry and ask for him. Sumair you rock. Thanks again.
