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“As at the store Macedonia, Ohio and it was a bit complicated to get everything done, but he was patient and worked hard to make everything work. Definitely would recommend”
“Great service, expert knowledge & incredibly partnership-oriented. Rare to find all three in one shop these days. Will definitely be back for future project needs.”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
10AM - 6PM
6573 Pearl Rd B, Parma Heights
Electronics
“S/O to Moe for helping me through the process and getting me exactly what I wanted and needed just in time for Christmas. Fully legit and great devices Thanks again Moe.”
10AM - 7:30PM
9745 Lorain Ave, Cleveland
Electronics
“Lou was such a godsend... He was fast efficient friendly was going through loops to try to help me while customer service was failing me. Go to them for honest straight to the point help!! Will definitely be going in store for all my future transactions”
“Awesome guy great, customer service outstanding understandable amazing never had better customer service than him. I don’t know what the lady Kelly talking about. He’s wonderful. Never had an issue and Kelly. If you came to the guy with an attitude, he have to treat you back with the attitude, you will never get better customer service than him. I went to Broadview and Pearl and I went to the other pearl store they never treat me better than him thank you Abe. You was wonderful.”
“Ihad a very fabulous experience at Metro by T-Mobile! Sree was absolutely amazing — very professional, patient, and friendly. From the moment I walked in, Sree made sure I felt welcomed and taken care of.
Sree clearly explained how to use the myMetro app, how the Tuesday offers work, and helped me understand all my plan options so I could choose the best one for my needs. There was no pressure, just honest and helpful service.
The whole process was smooth, quick, and stress-free. I truly appreciate the excellent customer service Sree provided. I highly recommend this location and especially recommend asking for Sree if you visit!
Keep up the fabulous work!”
8AM - 5:30PM
5300 Train Ave, Cleveland
Electronics
“I was able to get a good fare honest opinion about my vintage battery also was pointed in the direction of replacing it with the company that does vintage batteries for my car they charged me only $10 to do a complete check of my battery and recharging it to see if it would hold and it did not so we got a new one so keep up the good work we were recommended to Kirk's battery from Al's service in Parma.”
“Our company is new to CompSource and they went out of their way to find a component that they didn't sell to ensure that they could offer this to us! Excellent customer service and communication! Highly recommend!”
“Promptness in responses, efficient problem-solving skills, ease of communication, and friendliness are just a few things that truly describe the outstanding service I received from Total Voice Technologies. I had previously explored several vendors for my Dragon Medical needs, and this team has been the best by far. Thank you so much Mike for all your help!”
“Scotty was superb. Lost my phone. He had me in and out in 10 minutes with a new Samsung. Went to other metros and couldn't help because I didn't know my pin.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“I've been with T-Mobile for several years now, and I couldn't be happier with their service. From their lightning-fast 5G network to their responsive customer support, T-Mobile has consistently exceeded my expectations. Their plans are competitively priced and offer great value for money. I especially appreciate their commitment to innovation and keeping customers connected wherever they go. Highly recommended for anyone looking for reliable service and excellent coverage!”
“I searched online for a high-end sound system, and one company really stood out over everyone else. I contacted them, and from the first moment in speaking with them, I was so impressed with their knowledge, creativity, and customer service. I could already see why everyone raves about them. The amount of time, and patience they put into just designing the system is remarkable. Throughout the entire process, I was continually surprised, shocked, and beyond impressed, and just when you thought they could not surprise you more, they do! The level of communication far exceeds anything I have ever experienced in all the years of dealing with different companies. From start to finish, day and night, they were so personal, so down to earth, that you completely forget that you are even talking to a company. 110% best customer experience ever!”
“It's a nice store with great customer service.the plans are affordable however the company charges 5 dollor fee to pay in person with cash. Online via debit which I don't want to do dosent charge that fee. If you want more possible business you need people in your stores. You should not penalize us for paying cash in person . Your making enough money on your phone sales and monthly billing. You are also tied in with Tmobile.So your pricing should be good across the board on everything not greedy.”
“I remember back in the days we were able to get presents ? or gifts on Tuesdays
But some metro pcs stores don't do it no more....
Anyway I really wish these stores get plexiglass inside for customer service windows with a button for the police to rang
I don't wanna go inside no more
I heard the Broadway location got robbed yesterday, awwww such horrible news ? ? ????♀️?♂️?????⌨️
I love ❤️ that store”
“Excellent customer service was provided by store manager Brendan. The shopping experience was awesome with his assistance. I highly recommend this t-mobile location”
“I work with Nicky today and she gives you 100% dedication. My husband and I switched to new phones and we are not tech savvy at all. She made this process very easy”
“Been coming to this location for years! And decided to stay here after the two companies merged. Thank you guys for the Sport Drink bottle! And my wife love here umbrella! I love being customer at this location! And they will help you with any type of problem you may have with your service with T-Mobile! ? - Chagrin location Super Bowl, Sunday coming up and thank you! T mobile! MY WIFE and I are going to enjoy this football plate this Super Bowl Sunday!- Thank You!”
“I only shop by reviews and i must say im thankful for having this store being close by compared to Giant Eagle. I found markdowns of all kinds and was even happier to see they also have HOME DECOR AND APPAREL..... Wow. Although the meat wasn't much i will keep this store as my go to for their wide selections. Thanks Zaks staff as well for being so pleasant during my experience . Especially the adorable and pleasant cashier”
“I had a fantastic experience with this rental company during my recent trip to Cleveland. I was in town for a week to undergo surgery and begin my initial recovery, and they made the process incredibly smooth.
They arranged to deliver a recliner to my hotel, timed perfectly for shortly after I checked in. The team handled the setup efficiently and worked with us to schedule a convenient pickup before checkout.
Every person I interacted with—both on the phone and in person—was kind, professional, and extremely helpful. The delivery and pickup crew were especially great.
The recliner itself was exceptionally comfortable and made a huge difference in my recovery. Sleeping in it throughout the week was a relief. I’m so grateful for the excellent service and wouldn’t hesitate to recommend this company to anyone. Thank you all so much!”
“Outstanding customer service!! Kuldip is the Best, he helped me when I Really needed it got me in and out in no time !! Best deal possible they listen to your needs and solve your problems!! Don’t go anywhere else for your phone needs Kuldip has you covered 1000%of the time !! Thank you again Brother you are a life saver!!”
10AM - 7PM
11427 Euclid Ave, Cleveland
Electronics
“I bought a new iPhone here in 2022 and got exceptional, individualized service. Three years later I needed a tuneup of the phone and went to the Apple Store out in the suburbs — and they declined to help. So I returned to this store and got exactly the assistance I wanted! THANK YOU”
“Janai was so patient, helpful and knowledgeable. Being technology ignorant, I was dreading getting a new phone. But she made it seamless and pain free. Great customer service!”
10AM - 7PM
5500 Pearl Rd, Parma
Electronics
“Lexi is great with every customer I have ever seen her assist! She has great customer service, great communication skills, and a very great work ethic. She always has a smile on her face. She seems happy to just help customers. She makes sure to customers get the best deal. She’s not like other workers at the other metro stores. This Metro by T-Mobile store is the best in town. And Lexi makes going inside the store a breeze!”
8:30AM - 5PM
14250 Industrial Ave S # 102, Cleveland
Electronics
“Professional and efficient. The rare occasion they didn't have the radio part I needed in stock, they were able to get it in quick. The cute little beige dog is a sweetheart.”
“While returning an item today, I experienced great customer service, patience and a peaceful atmosphere. I really appreciate the customer service. Thank you ?”
“Fantastic organization, friendly staff that were hard at work, and a great variety.
Best selection of cds ive seen in a very long time. Also has records, tapes (like vcr tapes), video games, figurines, miscellaneous novelty items, consoles, comics, etc.
Had a wide range of games and consoles, including newer issues of retro consoles, but also OGs. Saw switch, gameboy, n64, nes/snes. Ps1, ps2 and on. For sega, games I saw were primarily genesis but they had some.other consoles. I didnt see game gear or master system.
Got some tapes and I really like this place. I recommend but dont expect flea market /yard sale prices.”
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“The gentleman at the front was extremely helpful and respectful to me when we spoke. He not only gave me my time to speak about my situation as he patiently waited and actively listened to what I was saying. I truly felt heard. He was very professional and helped me solve my issue. 10/10 service from the team member. I wish I would’ve gotten his name.”