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“I hit buttons that caused me concern. I went to the store and Jema was very helpful. She and associate explained what had happened a d fixed the issues. Thank you so much!”
“I had an absolutely wonderful experience at the Verizon store in Ashland, KY! I worked directly with Brayden to get some help on my mobile account, and he was absolutely fantastic. He was incredibly patient, knowledgeable, and took the time to answer all of my questions while thoroughly sorting out my account needs. The level of customer service he provided went above and beyond my expectations, making the entire process smooth and entirely stress-free. If you need any assistance with your devices or account, I highly recommend visiting this location and asking for Brayden!”
“Five stars aren't enough for Call-Tech Express! My son's Switch OLED was down for the count, seemingly from water damage. They offered to diagnose it for their service fee and made a fantastic promise: if the repair wasn't possible, that fee would go towards a new Switch OLED. They quickly confirmed it was water damaged, and we immediately purchased the new OLED from them. The speed and flexibility of their service transformed a potentially ruined day for my son. This is the place for professional work and outstanding customer service. Highly recommend and I'll be a returning customer.”
“I spent about 20 minutes with jes on route 60 Ashland ky today setting up a new iPhone he was incredibly kind and helpful he has immaculate skills!! Simple, easy & fast
Thanks Jes!”
“Christopher was super helpful with upgrading my iPhone, and even offered me internet service that we didn't know we could get. It is a SIGNIFICANT savings from my previous ISP and I’m very thankful for that. Thank you Christopher!”
“Tara was great. She was patient and answered all the questions I needed answered. Was very professional when dealing with a difficult customer while I was there and kept her calm voice. Very awesome!!”
“They did amazing on my phone! Replaced the front and back in now time and the quality definitely shows. Affordable pricing and great customer service, would definitely go again”
“Caleb and Sue were a great help! They were extremely professional, helpful, and they made sure we didn't have any questions about our new devices before we left the store.”
“Nevin at the Russell store has been very helpful with getting my new phone set up he is alway eager to to help anytime I am in the store. He is a great asset to Tmobile”
“After wasting around an hour at the T-Mobile in the Plaza with Kroger. I went straight to the one in the Mall. Was greeted as soon as I walked in. An Associate Max helped me and answered all my Questions and worked out a Quote for my phone trade in and the above and beyond plan.”
“I came in yesterday with a cracked phone looking to upgrade and switch providers. The wonderful lady at the counter was so kind and patient with me while we navigated getting everything set up on the new phone. I was on my work break and she was kind enough to finish the download and bring both phones to my job on her own personal time. She went above and beyond for me and I can’t thank her enough!
10/10 worker
10/10 human being”
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“I recently purchased a refurbished samsung s25FE. When I picked up my phone, It looked brand new and they had already installed any necessary updates and they even installed the SIM card from my from my old phone. They saved me hundreds of dollars and unlike Amazon, it wasn't just some faceless seller, it was a pleasure to do business with them. An absolutely would in the future. I highly recommend them.”