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“I had an absolutely wonderful experience at the Verizon store in Ashland, KY! I worked directly with Brayden to get some help on my mobile account, and he was absolutely fantastic. He was incredibly patient, knowledgeable, and took the time to answer all of my questions while thoroughly sorting out my account needs. The level of customer service he provided went above and beyond my expectations, making the entire process smooth and entirely stress-free. If you need any assistance with your devices or account, I highly recommend visiting this location and asking for Brayden!”
“Came into the store, switched from T-Mobile and Amy did an amazing job. She made everything simple and got everything switched to the new phone. If you need help at Verizon definitely go see Amy. She was amazing!!!!!!”
“We had a great customer experience, but the store was unbearably hot. Apparently the air conditioning has not worked for a month. I truly felt sorry for your employees. There were also customers walking in and because it was so hot they chose to leave. It was as hot inside as it was outside. My arms were actually sticking to the desk due to sweat.
I also asked an employee if At&T provided them with the fans they were using and they said no they bought them with their own money. There was portable air conditioners but they were making no difference. I hope for your customers and employees sake this matter is resolved soon.”
“Five stars aren't enough for Call-Tech Express! My son's Switch OLED was down for the count, seemingly from water damage. They offered to diagnose it for their service fee and made a fantastic promise: if the repair wasn't possible, that fee would go towards a new Switch OLED. They quickly confirmed it was water damaged, and we immediately purchased the new OLED from them. The speed and flexibility of their service transformed a potentially ruined day for my son. This is the place for professional work and outstanding customer service. Highly recommend and I'll be a returning customer.”
“Excellent customer service. He checked out my phone and told me what I needed, which was a different charger. I'm old don't judge! Didn't charge me at all. Thank you !!!”
“I spent about 20 minutes with jes on route 60 Ashland ky today setting up a new iPhone he was incredibly kind and helpful he has immaculate skills!! Simple, easy & fast
Thanks Jes!”
“This is the place to go for all your cell phone needs. If ya need to pay a bill Go there and pay it. Broke your phone go there and get it fixed even tablets he can do it all.”
“Christopher was super helpful with upgrading my iPhone, and even offered me internet service that we didn't know we could get. It is a SIGNIFICANT savings from my previous ISP and I’m very thankful for that. Thank you Christopher!”
“Tara was great. She was patient and answered all the questions I needed answered. Was very professional when dealing with a difficult customer while I was there and kept her calm voice. Very awesome!!”
“They did amazing on my phone! Replaced the front and back in now time and the quality definitely shows. Affordable pricing and great customer service, would definitely go again”
“The rep Tara saved me today. My phone stolen and she was able to get me a upgrade really cheap and got me into my email. If you need anything, she's the best.”
“Caleb and Sue were a great help! They were extremely professional, helpful, and they made sure we didn't have any questions about our new devices before we left the store.”
“Nevin at the Russell store has been very helpful with getting my new phone set up he is alway eager to to help anytime I am in the store. He is a great asset to Tmobile”
“After wasting around an hour at the T-Mobile in the Plaza with Kroger. I went straight to the one in the Mall. Was greeted as soon as I walked in. An Associate Max helped me and answered all my Questions and worked out a Quote for my phone trade in and the above and beyond plan.”
“I came in yesterday with a cracked phone looking to upgrade and switch providers. The wonderful lady at the counter was so kind and patient with me while we navigated getting everything set up on the new phone. I was on my work break and she was kind enough to finish the download and bring both phones to my job on her own personal time. She went above and beyond for me and I can’t thank her enough!
10/10 worker
10/10 human being”
“I hit buttons that caused me concern. I went to the store and Jema was very helpful. She and associate explained what had happened a d fixed the issues. Thank you so much!”
“The people here truly want to help their customers. I went in and it was pretty busy but Doug made me feel like my time was still valuable. He walked me through a complete phone transfer and iPad transfer for the business. Doug also set us up with home internet. He didn’t just give me the technology, he actually walked me through setting it up. He also explained my bill to me in great detail so I knew exactly what to expect. A stressful situation was made sooo much easier with Doug’s help. Super glad I switched to Tmobile. If you need anything, definitely go in and ask for him!”
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“Resean was extremely professional. Answered my questions clearly. Was personable while we waited for my old phone to transfer all it's data to the new phone. I spent about 2 hours at the store. Most of it waiting on my phone to finish which no one could be blamed for. I had a lot of videos of my cats.”