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“Good price that allowed one ways during Christmas but they never have the car type you request.The inside could use a coat of paint but the guy behind the counter is the nicest guy in town”
“Pre-service help-superior. Once you get to the service dept they really treat you like a valued client. And this dealership is spotless. My Volvo has been out of warranty for awhile, but I only have it serviced at Volvo because every dealer has the same great service and I know the work is to the Volvo high standards of quality.”
“This rating is for Jacob at the Mason location ONLY. My experience with Enterprise and a mechanical issue started at 6pm on Friday. From there every single agent I spoke to was apologetic but no better than the last one. No one did anything but blame everyone else and transfer me. We had to drive ourselves an hour away on Sunday morning to pick up another car after they picked the faulty one and failed to bring us one.”
“Bought a new RAV4 from Kings Toyota. Wanda Matson was a wonderful sales person. She did not push and was a professional. I would recommend if buying a new car, see Wanda.”
10AM - 6PM
5207 Madison Rd B100, Cincinnati
Car Rental
“Wonderful customer service. Was able to text and call at about anytime of the day with any questions and they were always answered in a friendly manner. Josh, the employee I spoke with was always super clear on his answers to any questions I had. HIGHLY recommend this company not only for the customer service but for the price as well.”
“I was very satisfied with the oil change and additional recommended services I had done at Kings Toyota. Mallory was my Service Advisor, and she did a great job explaining everything to me and keeping me informed on the progress of my service work. I will only have my RAV-4 serviced at Kings Toyota due to the excellent service work that they provide!”
“I recently rented from the Enterprise in Milford (at 275) and both my pickup and return were managed by Nate. The car I received had a minor issue that I shared with Nate upon my return. Nate went above and beyond in making sure that the minor issue was just that - minor. It was great to work with Nate and I look forward to working with him in the future. I highly recommend this Enterprise for all your car rental needs.”
“Great staff, Jimmy and Kwame are very pleasant to deal with. Always greet me with a smile, cars are always ready to go, I am usually in and out without any hassle. Great place to rent.”
“Avis is professional and fun. Amanda and Mrs. Becky always create at great experience for me all the time. I wanted to let them both know that they’re appreciated.Thanks”
“The car was great. Very clean and nice. I got in and out of the door quickly on the day I picked up the car. The 5-star rating is primarily about the customer service I received at the Cincinnati-Columbus Road Enterprise location, which has made our family loyal Enterprise fans. We were lucky to work with Darrell, who provided us with warm, caring, efficient service from the minute we walked in, and throughout our rental car experience, which ended up being 162 days. We needed the rental car for almost six months following a traumatic accident my daughter was in, in which she was hit by a semi. The customer service we received at Enterprise on Cin-Columbus Road made a real difference - it provided a very positive, upbeat experience at a time when it was truly needed. At one point during this long-term rental, a situation arose when I was out of town. I needed help obtaining details about the car, and I needed the info NOW. I reached out to Enterprise and fortunately got Darrell on the phone. He understood the urgency and did everything in his power to help me. It involved a lot of steps on his end but he jumped in - just took care of business. I was truly amazed and moved by his level of commitment and care in helping out a total stranger who was in a tight spot. He helped me out the way you’d help out a friend. Above and beyond. We received the type of service that has made us loyal to Enterprise. Of course they’ll be our go-to car rental business moving forward. Thank you, Darrell!”
“The 23 Charger we rented was perfect for our trip to Florida. Rode and drove great. The only negative thing was the outside cleanliness of the car could have been better, and windows could have been cleaned. Staff was friendly and very informative. Great car selection. Will definitely use you services again.”
“This is our first experience with this location- and I have to say it was smooth, easy and quick. Amar took care of us- and with all the stresses that come before the vacation this was a great start to our road trip!!! Thank you.”
“Jimmy is the best employee there. He has great customer service skills and goes out of the way to help customers. He should definitely be a great asset on a higher level of promotion.Bengali”
“Mrs. Aisha provides THE BEST customer service in the kindest way. She goes above and beyond for her customers & it is truly appreciated! HIGHLY recommend doing business with them as it’s our preferred rental location out of the entire country.”
“Excellent customer service!! I have been coming to this location for the past 5 years. It's the same gentleman that always helps me and he makes sure he can accommodate my request! Thank you!”
“It's rare to wish you could leave more than five stars, but this store deserves it! Amanda went more than above and beyond to help us get a car that would work for our needs. Despite being a busy Saturday she spent the entire day trying to find us an eight-passenger car, ultimately locating one 45 minutes after the store closed. Thank you again for the excellent customer service! We will be back!”
9AM - 12PM
11943 Montgomery Rd, Cincinnati
Car Rental
“Lawrence and Erika is a dream team! They both possess excellent customer service skills. They made us feel like valued customers even if we are not regular Hertz customers. Thank you!”
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“The car wasn't ready when we arrived. We had to wait about 30 minutes. Then the car was dirty. The guy said he had just gotten it back, which he has no control over. But we liked the car and there weren't any mechanical issues. I think there should be more than 1 guy working there though. He can only do so much alone.”