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“Andrew is the best rep I've worked with. He is very friendly and passionate about what he does. He helped us improve our plans saving us money and get new updated phones. He also helped get my military discount added to my account. Highly recommend to anyone.”
“He was pleasant and very helpful, he stayed back from taking his lunch break when we walked up, also this older man needed so he went to get a wheelchair. So not only did he help us and took his time to help this other man. Great customer service.”
“I had some multiple issues with my phone and came to the Milford Riverside store twice with it. The second visit I was helped by Ashley who spoke to two separate dept's to see if the problem was covered by warranty or insurance. In house, she conferred with a supervisor and the problem seemed chronic. She's had the phone replaced for me
I appreciate this store and everyone who's helped me over my years with Verizon.
Carol Stone”
“Ryan very helpful, friendly sweet amazing nice guy. I’ve been frustrating about my phone ESM for the past two days and he solved it in five minutes. You should guys come over here.”
“Charles at the Kenwood,Ohio store was very helpful, attentive, and knowledgeable. He provided great customer service and went beyond my expectations for the service he provided me while trying to find a new phone. We need more sales personnel like Charles!”
“My sales rep,was very helpful and informed. Convinced me to buy a high, quality phone which is a much better fit, for me and my business. And made me feel welcome to the Verizon family.”
“Manager Damien and Trey were super fun to work with. They really took the time to explain the upcoming charges on my bill so there wouldn't be anything pop up that I wasn't aware about. Would totally do business with them again.”
“Alex was helpful, knowledgeable, understanding and patient in assisting me with upgrading my dinosaur Motorola Droid to the Google 8A. Everything important to me was successfully transferred from my old phone to the new phone. I am finding the Google 8A user friendly, meets all of my needs and it was the best deal going for me. I am completely satisfied. Thank you Alex!”
“Ur representative Eman is very good at this job. Very helpful and I personally believe u should give this lady a raise. I would hate 2 come in with my problems and she not be here. Thank u DAVE BARBER ?”
“Amir was very helpful and nice and went out of his way to get me the phones I was seeking. He helped me set up my phone and was very patient. I would highly recommend him as he has excellent customer representative skills. Thank you, Amir.”
“I’ve been a cricket member since 2004 Today I received THEE BEST Customer service EVER By Mr Neyef! He listened well and and worked quickly and suggested better options than I could ever imagine! Go see him!!”
“I visited this store because I needed to pay off our phones so we could unlock them. Ian was the representative who helped me. Though it was his first week, he was very knowledgeable about how to help me! We were a great team trying to troubleshoot how to submit an unlock request. Though we were not able to get the unlock request submitted (due to technical issues with AT&T’s website) I was thoroughly pleased with my experience. Ian was awesome! I’m so glad he was there to help me!”
“10 out of 10. I was skeptical at first because it was much cheaper than Ubreakifix and no guarantee or warranty was presented when handing over our iPad, But everything went very quickly and smoothly. Dropped it off in the evening and It was ready by the afternoon the next day. The blonde Russian (I'm guessing) lady was super kind and helpful. We highly recommend ? We even got a screen protector and it was still cheaper and faster than the competitors”
“I've used Cricket for 9 years now. Staff is wonderful and very helpful. Store is clean. I never have to wait long. And if there is ever an issue they take care of it right away. My only complaint is the price of cell phone cases and accessories, too much.”
“They fixed My Google pixel cell phone they were so polite and professional and got it back in a couple hours
I would highly recommend them. Instead of buying a new phone. I took it to them cause I didn't know what to do but they fix my issue so I didn't have to buy a new one”
“My foster son was misbehaving and pretty nasty to an employee because he was told that he wasn’t old enough to try some new tech he REALLY WANTED to try. Manager politely told me he couldn’t be in the store anymore. He was never aggressive or demeaning. Very nice about it. And I understand it’s hard when your employee is upset and you have to run interference with a potentially angry customer. But he told me to come back in an hour, he’d bump up my phone in line to be fixed and meet me at the door. I left lil guy with his grandma in the car. Jeff was waiting for me at the door with my phone. He was very kind and understanding that sometimes kids have episodes, and I do understand that there are consequences for our behavior. But many places have made me feel like the villain when I’m with a child who’s misbehaving over the years. Jeff was not like that and repeated his name twice and let me know to ask for him if I needed service in the future. Much appreciated at a difficult and frustrating moment.”
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“Excellent experience. I came in about a half hour before the store closed. Ximena got me through setting up a new phone and service and managed to help other customers through. Best experience I've had in a wireless store. That representative deserves a raise. Good job.”