Amplex Internet has been serving Northwest Ohio with reliable broadband for over 25 years, offering fiber optic and fixed-position wireless services to both residential and business customers. With more than 80 access towers, the company can reach even the most rural areas, ensuring high-speed internet for many communities. Customers appreciate the knowledgeable, helpful, and friendly staff both on the phone and in person, and many highlight the top-notch quality of the products and services, especially the fiber internet, which is highly anticipated and promises fast speeds and improved reliability. However, some customers have experienced issues with sporadic outages and service interruptions, particularly for those relying on non-fiber connections. Support responses have sometimes been seen as unhelpful, and outages during working hours have caused frustration. Despite these challenges, long-term customers who have transitioned to fiber are satisfied with the service quality and installation, noting the neat and professional work by technicians. One customer praised the fiber installation for its minimal damage and attention to detail, expressing excitement about high speeds even in rural areas. Customer feedback also highlights concerns about installation wait times, with complaints about long delays making it difficult for some to access service. Overall, Amplex Internet is recognized for its extensive coverage, strong technical support, and ongoing efforts to expand fiber services, making it a valued provider for many in Northwest Ohio.
Amplex finally came into town with their fiber. They installed it very quick and very neatly. The installer was really friendly and knowledgeable. The speeds are incredible. I got the 500 package and my speeds are 550 download and 480 upload. No lag playing games or watching movies.
November 2023
Everyone was knowledgeable, helpful and nice both on the phone and in person and the product is top notch. Can't wait for fiber here, it says under 90 days. ?
March 2023
Didn't want to leave a one star because we don't have your service. You are turning down business and forcing people to go with other providers because your installs are a month out. People cannot go without internet for a month with work and school in 2023. Very bad business practice.
