Furniture Stores in Macedonia, OH

“A great experience from start to finish. Adam was so helpful, knowledgeable and professional. It’s clear he has a passion for customer service. He answered all my questions, made recommendations and found me exactly what I needed with no sales pressure. If you’re in the market for a new mattress, go see Adam. He will take care of you!”

“After struggling with back and body aches, I began searching for a new mattress. Sleep Outfitters caught my eye because of their stellar reviews, and I went in hoping to work with a salesperson named Chris. Instead, I had the pleasure of meeting Paul, and he immediately made me feel at ease. It wasn't the typical awkward sales experience; it felt like I was shopping with a friend.

I explained my back pain, and Paul listened carefully, showing me several mattresses that fit my needs. His recommendations were spot on—I almost fell asleep on the one I chose! The entire experience was one of the best I've had in a long time. Paul’s passion for his job and genuine customer service were incredible.

I've already told my friends and I'm sharing it here: if you're looking for a new bed, go to Sleep Outfitters and ask for Paul. You'll find the perfect mattress for you and have a great time doing it. Thank you, Paul—you're awesome!”

“We were welcomed at the door. We were shown and told where the couches were. We were asked a couple of times if we needed any help. But left to browse. We were finally ready the salesman was very friendly very helpful answered all our questions. Even showed us another option. We know the pricing was very good. So we went ahead and ordered. Helpful about letting us know approximate delivery to the warehouse and approximate delivery to our home. He did offer us an extended warranty. We had ordered all of our cabinets from North East Factory Direct ed with the gentleman who helped us then with the design and are very happy with the quality of the cabinets we got. The price was very good also.”

“I just moved to Cleveland and I needed a new mattress. I went to this store during the tax free week in Ohio and the first time I went I was upfront with the salesperson that I will not be buying a mattress today and I was really just browsing. He fully understood and gave me just a quick overview of the mattresses that I could select from, and tips on what to look for when choosing a mattress, and then he really just left me and my partner alone to try a bunch of the mattresses on our own. Sales wasn't pushy or trying to sell me a mattress on the same day which I really appreciated, and whenever we had a question about the mattresses he always gave straightforward answers that got to the point. I ended up coming back a few days later after trying out mattresses from other stores and the sales representative was very to the point, didn't feel like I was being sold any additional add-ons on top of my mattress purchase and I walked out of the store with getting what I wanted and nothing extra. I scheduled the mattress to be delivered about a week and a half later (even though they had a delivery date available much earlier), since I was waiting on a bed-frame from IKEA to be delivered first. Delivery staff was very straight forward and professional, and respectful towards the my house, they were able to setup the mattress on my bed-frame for me. All in all a very straight forward and comfortable sales experience from The Original Mattress Factory. I went with a Queen Orthopedic Extra Firm (I'm 6'3" and 200 lbs) and it provides great support for me as a side sleeper and it came at a great price as well for the quality of the mattress. The mattress feels like the mattress I tried out in the store and I've been having a good nights sleep since.”

“The Great Escape has expensive products, but they are worth it. It is nice to have the items on display so you can see the quality and try out the furniture. We have purchased all of our deck furniture and umbrellas from the Macedonia store and they look just as beautiful today as they did when we purchased them over a decade ago. To make our lives even easier, the store has our entire purchase history and they were able to sell us additional items of the exact same quality because they knew what we had purchased back in 2013. I can't say enough about the wonderful customer service we receive here.”