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“Lilli was phenomenal! She was so helpful and made this process so easy and convenient. If you’re in the Ohio area stop by Ashley Furniture and ask for Lilli she’s the best!!!”
“I was warmly welcomed in the store as I entered. I am very pleased the way I was treated by the employees. I'm glad that this store run very professionally by the employees. Thank you”
“I was shown a lot of options and figured out a solution for me specifically, and I got a really nice deal on everything with the black Friday sales, I have a 10 year warranty on everything and it's 0% interest, it's rather nice!”
“Brady was incredibly helpful, striking the perfect balance between professionalism and friendliness. He was attentive, informative, and never pushy, making the experience enjoyable and stress-free!”
“Customer Service is great. No pushy salespeople. Great flex steel furniture. We love our new furniture. Best furniture store in Cincinnati. Try them out and you will agree”
“A couple of months ago I purchased a mattress and had a few quality issues, and I want to give a huge thank-you to Brad for his exceptional service. He was patient, professional, and incredibly thorough in helping me resolve everything.
With the Black Friday sale starting, I asked about a price match since I was told there was a policy when I originally bought the mattress. Despite how busy the store was, Brad processed the price adjustment quickly and without any hassle.
I’m so grateful for his help and highly recommend working with him at Mattress Firm in south Lebanon location.”
“Had a great experience! Eric was super helpful and knowledgeable about the products and buying/delivery process. Store had plenty of options and was clean. Definitely recommend taking a look if you are interested in a new mattress.”
“Can NOT brag enough about my experience at the Fields Ertel Store. Clean, pleasant workers, never feel bombarded as you do at other stores. You can look, walk around leisurely and not feel any pressure. I've gone twice now for different pieces and Dinara Kurmanova is the best. She's so good at picking different pieces, fabrics and colors that work with what you are looking for. Highly HIGHLY recommend this company.”
“We went looking for a new living room set on Memorial Day. When we walked in, we were greeted by Laura and then we were free to shop around at our own leisure. Once we found a set we liked we went back and got Laura. She sat down with us and answered all of our questions. She was extremely knowledgeable about the product , all of the warranties, and deliveries details. Riley’s prices are extremely fair and they make all of their own deliveries with their own people. They have a very good warranty and an easy return policy. I would go back to Riley‘s from now on for all of my future furniture needs. I believe the small family owned brick, and mortar stores are so much better than online or big box.”
“I had purchased a la z boy recliner in 2017 it was made of particle board. Needless to say it didn’t hold up it fell apart. I tried to fix it in vain but, alas it was not working. I refused to buy another recliner made of particle board trash. Upon my shopping experience most of the furniture is made of particle board. Brands that were quality when i was growing up are no longer that way. I stumbled across this place and it’s a family run business. I expressed my concerns and they showed me a recliner made with actual wood, metal and quality built. It was 100 dollars more than the lazy boy. I ordered what i wanted and we will see. The recliner is solidly built and should last quite a long time made in indiana. Go here and look before you buy anywhere at least give them a check out! I absolutely love the place, my friend went with me and he looked and was as impressed as I and he purchased one.”
“I visited every furniture store in the tri-state before I decided to purchase from this location. I was able to receive great customer care, the delivery went well. I couldn't ask for anything more!”
“The salesman at the store was very helpful, courteous and knowledgeable about the different mattresses. Excellent service!
The delivery service was also excellent- Jorge who delivered and took away the old mattress and box springs was very professional and respectful. Thank you!”
“David was a Great help! We knew which mattress we wanted, but he gave us a Ton of info we didn't know. He helped arrange a timely pickup and explained beat practices for cleaning and care we didn't know about!”
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“I did have to blind side to turn around, but there was plenty of room. Was late for pickup because of the previous receiver, but they took me right away and loaded fast.”