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“Nate and Gavin were great! They were very professional and so polite. This is probably one of the best jiffy lubes I’ve ever been to. I will definitely be back! :)”
“Both Kevin Baas and Kevin Baas Jr are extremely knowledgeable about any kind of vehicle. You can tell that between the two of them, they have decades of experience. I’ve heard really good things about their other employees/helpers as well. 10/10 love this place, highly recommend.”
“I never thought auto maintenance could be this great of an experience! First of all, being female I’m always worried about getting scammed at anywhere auto, so pulling up and being greeted by a woman made me instantly at ease. Samantha was kind, attentive, happy, and very helpful! She’s an absolute delight. Whatever kind of employee recognition you have, give it to her! I don’t live anywhere near this particular location, but after this great visit, I will always go out of my way to come to this one.”
“Kings Mills doesn’t pad the bill, like other locations (Eastgate). I love how thorough the service techs are. Managers are great too. Love this location!!”
“Got fully synthetic oil, oil filter, air filter, windshield wipers replaced; engine oil and fuel systems cleaned, all for $126. Spent maybe an hour. 👍👏”
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“Just took my 2024 Camry hybrid in due to a rattling sound coming from the back wheel well. Car is still under 20,000 miles and covered under warranty, so I initially scheduled with the Toyota dealer. The day before my appointment, I got a text notifying it would be $189.99 just took look at my car. I quickly cancelled the appointment and called R&M. They checked it out this morning for free, and as soon as I got home, Mike gave me a call to tell me it was done. Turns out, there was a rock in the suspension spring exactly where I heard the sound coming from. He took it out and didn't charge me a dime.
In 2021, I took my 2007 LEXUS RX350 with over 200,000 miles on it to the Lexus Dealer and they gave me a nearly $8,000 invoice of repairs which would've totaled the car. A client of mine recommended R&M for a second opinion. In a single day, Mike called me over to look at the issue. He pulled out a water pump that was literally crumbling in his hand (a piece literally fell off of it when he picked it up). A water pump wasn't even listed on the invoice at Lexus. Mike charged me $800 and I've been a loyal customer ever since for all of my vehicles. To this day, 5 years later, I still haven't spent that initial $8,000 in estimates the Lexus dealer gave me, and I've had a lot of work done on that LEXUS to keep it as a solid winter vehicle.
R&M is a place with good people that do great work. I trust them with all of my vehicle issues and so should you!”