The AT&T Store in Massillon receives positive reviews for its friendly and knowledgeable staff. Customers appreciate staff members like Hayden and Wyatt, who are described as kind, patient, and willing to go above and beyond to help with phone and internet needs. Many mention having a great experience, with staff providing helpful information and resolving issues efficiently. One customer noted that multiple visits were needed to get a new phone and switch lines, but Wyatt’s assistance made the process smooth. Overall, the store is seen as a place with helpful employees who deliver good service, though there was a mention of some confusion with account procedures. The staff's dedication and friendly attitude make the store a recommended location for AT&T services.
Maribel was very helpful with all of my questions. She gave me all the information I needed to keep my account in good standing. Maribel goes above and beyond each time I need to stop in her store.
September 2025
Cheyann was very professional and even got us to laugh!!!! She helped us with upgrades and trade ins! We really appreciate her time and care! She will be someone we look for everytime we go there!
August 2025
This is the best store. Cheyann and Maribel are the best. Easy to talk to, patient, understanding. They helped me and my obscure AT&T account issue and we got it resolved. I love AT&T for their awesome customer service
