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“I love it here, very friendly staff no wait lines, answer any questions you have as well as tell you about all programs they offer. It's also close to my home.”
“Very Competent Staff and Friendly. A Large Contrast to the other locations. The Notary today Brandon was very efficient.
I will travel to this location for better service going forward. ?”
“They offer a customer oriented experience compared to big name banks. The comfortable atmosphere allows you to relax and drink fresh coffee or tea while you wait on other customers, which is rarely ever. Tucked away on the first floor of an office building, you will enjoy the friendly staff and relaxed environment.”
“Quick, efficient, and courteous. The teller, who I apologize that I forgot their name was so pleasant, and the banker Brittney was a pleasure to deal with. I couldn't recommend any branch more.”
“As I said, whenever I'm at this wonderful place, I feel like the staff working there has my back and understands what withdrawals I need. I believe that the staff there is absolutely friendly. I know something good will happen to me the second my name is called. Very nice all-around staff. We talk about weekends, plus, the withdrawal that I request for goes by real fast because the staff knows how to do their job very well. Very kind bank.”
“Again good place to hit the atm late at night without getting robbed. Also if you need to go in and get more in depth service this is a good branch to go to. Others, not going to name names, are not so good.”
“First time at this branch and any Citizens Bank. Promptly greeted, little wait time and Maureen was great with setting up new accounts. She made sure online access and debit cards worked before we left as well.”
“My late mother had an account. Donna the branch manager and the teller on duty were both kind and considerate and quickly took care of the paperwork to close the account and issue a check to me.”
“I had a great experience at this branch on Monday, 12/18. I went in to cash a check; the teller Anna was very polite and helpful. While at her station, I saw an informational flyer about high rate CDs, which she gave me further information on and contacted a loan officer to assist me further. That’s when I met with Ray, who was efficient, knowledgeable, and very helpful. All in all, I cashed my check and was able to open a 7-month CD in under 15 minutes. Very grateful for this branch.”
“This is such a good bank I appreciate them all I had left which was the biggest mistake and it was a very fast process to get back in which I thank them. AGAIN ??? ANY PROBLEMS I HAD IN THE PAST everything got resolved quickly.”
“Called into BCU and spoke with Benjamin and he was such a pleasure to work with. Very informative and took his time to work with me as if I was in the branch. He went through so many scenarios and took his time to educate me. I really appreciated my experience speaking with him. His customer service exceeded my expectations for this call.”
“I am not sure who the notary was who helped me, but he was very kind and a delight to talk to. Definitely made my day. I don’t normally bank at this location but I might have to start banking here more.”
“I had a very good experience at this branch, where the personnel tried to solve my problem in the best way possible. Their dedication to customer service was evident throughout my visit. I truly appreciate the effort they put in to resolving my issue and would highly recommend this location.”
“Love the First Federal Bank of Lakewood branch in Chagrin Falls. The staff is so friendly and helpful. Their service is very personal and caring. It‘s a pleasure doing business with them.”
“I visited this beach yesterday and the staff was very kind and professional. Ms. Kelly answered all of my questions because I am thinking about switching my accounts over from another bank. Keep up the good work!”
“Very nice people at this bank. I went in to close all my Citizens Bank accounts because Citizens Bank SUCKS. They even help me set up auto pay from my new PNC checking account.”
“Brad was incredibly helpful! He quickly fixed the erroneous charges on my account and seamlessly helped me open the perfect travel credit card. Highly recommend his services for any financial needs.”
“Through an agreement I can use Firefighters Community Credit Union (FFCCU) through shared branching that allows me as a member of a different credit union that's out of town to use FFCCU's services as if I was a member of FFCCU. I have never had a bad experience working with FFCCU and appreciate that they have helped me make large deposits, get money orders, cashier checks, count coins and treated my kids well when they've come in to bank.”
“I recently had the pleasure of visiting Dollar Bank in University Heights, and I can’t say enough good things about my experience. From the moment I walked in, I was greeted by a friendly and welcoming staff who made me feel right at home. The atmosphere in the bank is incredibly relaxing and calm, which made my visit stress-free. The building and parking lot were impeccably clean, adding to the overall positive experience.
I was dealing with a somewhat complicated issue, and the staff went above and beyond to assist me in resolving it. Their professionalism and efficiency were truly impressive. They were knowledgeable, capable and exceptionally kind and respectful throughout the entire process. It was clear that they genuinely cared about helping me, and they took the time to ensure that everything was handled correctly.
What really stood out to me was their exceptional follow-through. Even after my visit, they kept in touch to make sure that everything was resolved to my satisfaction. This level of customer service is rare, and I truly appreciate the effort they put into going the extra mile.
Overall, my experience at Dollar Bank in University Heights was outstanding. If you’re looking for a bank that offers top-notch customer service in a welcoming and clean environment, I highly recommend giving them a visit. You happy to did.”
“My experience at Cardinal Credit Union was efficient and successful. A big thank you to Jennifer for helping me with my car purchase and credit score. I would highly recommend their services.”
“Had to perform several high stress, high priority, and time consuming transactions for our company that has its accounts with FNB. Vikki (branch manager) and Nick (assistant branch manager) were exceptional in the handling of these transactions. Very professional, thorough, and respectful. Special thanks to Nick who went over and above resolving an issue from an error made on our end. His attention to the problem and efforts in resolving it were exceptional! Thanks guys!”
“I’ve had nothing but great experiences at this branch. The staff is incredibly professional and courteous, and the branch manager clearly does a fantastic job leading the team—you can tell they prioritize great service. Having a notary available on-site is a huge plus and makes legal transactions so much easier. Highly recommended!”
“Fantastic service! I recently came in to open a checking account and also applied for a personal loan. The whole process was smooth and stress-free. A huge thank you to both Oleksandra and Darlene, who went above and beyond to make sure everything was handled efficiently. They are the best! If you're looking for great banking service, this is the branch to choose.”
“Excellent branch! Jeremy, Brianna, and Yolanda in particular have provided outstanding customer service over the years. We go out of our way to use this specific branch!”
“Great "Hometown" Bank, always have considered their client base and treat people well. Tom Caldwell has been a terrific leader with a loyal staff. Congratulations on the 120 year Anniversary.”
“The young bank teller helped me pay my credit card bill he was helpful I forgot his name. Shout out to him though my bank account wasn’t working for some odd reason. He’s a boss fasho and the building is always clean when I enter and they greet me with a hello and a smile. It’s been chill.”
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“I went in yesterday without my bank card to withdraw money. God forbid!!! Jen R. asked for my identification, I presented it, and we proceeded with the transaction. She called someone for an over ride and all hell broke loose. The manager and the other Jen proceeded to interrogate her as if it was her first day of work. Very embarrassing!! Jen R. remained cool, calm, pleasant, kind, and helpful. I was disturbed by the way they behaved in front of me.”