The Verizon store in Medina offers a helpful and organized shopping experience for customers seeking the latest mobile devices, 5G home internet, or business services. Customers can visit the store in person or choose to schedule appointments and place orders online, with options for in-store pickup, free 2-day shipping, express lockers, or same-day delivery where available. The staff is generally attentive and knowledgeable, providing quick and efficient service, whether installing a screen protector or helping with device setup. Many customers praise the employees for their patience and clarity, especially when answering questions and guiding them through plans and perks. The store is praised for its clean and organized environment, though parking is noted as somewhat odd. While some initial negative experiences occurred, such as a rude employee on a first visit, subsequent visits have been met with helpful and friendly service. Overall, the Medina Verizon store is highly recommended for its responsiveness, professionalism, and dedication to customer satisfaction, making it a good choice for those switching to Verizon or upgrading their devices.
Sales rep was good, They have so many pricing adjustments...the last time I visited one of their stores on the West Coast of Florida.I walked out really angry and without a new phone. This was a much better experience, The sales rep Tommy explain everything pretty well.
February 2024
The employees are extremely helpful and knowledgeable. I was on the phone with customer service for almost a hour. Came to the store and they solved the problem in minutes.
January 2024
Helpful and attentive, as all Verizon-Owned stores are. The parking in this one is really odd, though. Verizon is the most expensive, but it is also the most responsive when you have a need or problem.
