Victra, a Verizon Authorized Retailer in Mentor, OH, offers a wide range of wireless devices including phones, tablets, and accessories. Customers appreciate the knowledgeable and friendly staff, particularly highlighting employees like Amanda and Lowell for their professionalism, patience, and helpfulness during phone upgrades. The store provides quick and engaging service, with staff members who are accommodating and eager to assist. Visitors enjoy a positive experience, noting the store's welcoming atmosphere and the staff’s ability to make the process smooth and enjoyable. Overall, Victra is committed to connecting technology to life in a trustworthy, fun, and profitable way through excellent customer service.
Jess was great. Patient, helpful and knowledgeable.
January 2026
I got a new phone upgrade, no charge, sales associate was great, and it didn't take too long.
December 2025
I was very fortunate to be the only customer in the store, that enabled the sales associate to spend time explaining the functions to me. He was very knowledgeable and helpful.
