The Verizon store in Mentor provides a great experience with friendly, knowledgeable, and helpful employees. Associates are described as personable, not pushy, and creative in figuring out plans to help customers save money. The store manager is noted as kind and extremely helpful, able to resolve technical issues quickly. Specific associates receive high praise for being exceptional, going above and beyond to resolve billing problems, and handling the process in a professional and smooth manner. Customers recommend visiting this store for all needs, from simple questions to purchases. The store offers convenience for mobile, 5G home internet, and business services, with options for in-store pickup, shipping, and appointments. However, customers advise vigilance for surprise fees and add-ons from the company itself.
Jess was amazing! She was by herself last Sunday but was very accommodating, even with multiple people in the store. Kudos to her and the great service she provided!
December 2025
Jess is amazing! She was patient knowledgeable and funny. It was a process but she got all five lines three sets of phones and two very picky parents over to Verizon. Thank you Jess!
November 2025
Brian at the Mentor location was excellent and very helpful!
