Verizon, the local authorized retailer in Willoughby, OH, strives to provide the best possible experience for its customers. The knowledgeable and dedicated store consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have expressed satisfaction with the service they received. Matt and Jalen were described as very helpful and professional, while Kevin quickly diagnosed and solved a customer's phone issues. Another customer felt the employees truly cared and respected the customer, leading to a long-term relationship. Matt was praised for his quick problem-solving and for educating the customer on plan perks, saving them money. Morgan was also commended for her helpfulness, friendliness, and great service.
So very thankful that I chose this location. The two workers this evening did everything they could to ensure myself and the others there tonight were satisfied customers. Verizon is a necessary evil in this life but these two employees made me feel that even for a brief moment there was a human component to this company... read full comment
March 2026
Seamless transition into Verizon service. Frank was a great help
February 2026
Cody has the magic touch. He fixed my phone the after working with Tier 2 Tech support literally for 7hrs. I was so mad but now I'm super happy thanks to CODY at the Menort Ave location.
