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“I went in the store to look at the new iPhones because a camera lens broke a couple of months ago and last night my screen protected cracked(again)and I ended up purchasing one. The clerk was very helpful and pleasant. The process was very easy and done in a reasonable amount of time.”
“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“10/10 experience all around! My go to phone repair and accessory store. The owner and staff are amazing! I will not go anywhere else besides here! I come here at least a few times a month to get new screen protectors and cases because they are the most reasonably priced out of any phone store I’ve been to! At&T tried charging me 60+ for a case I found for $15 over here! I won’t go anywhere else!”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Helped me find what I need and helped more than I could’ve asked for. Handled everything quickly and effortlessly. I hope more people get hired like that man. Thanks for a great experience.”
“Made an appointment here to make adjustments to our family plan, add a line, and complete some phone upgrades. Dominic was great to work with and super helpful and patient. We would come back here anytime we need to work with Verizon!”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
“This is my 2nd visit to this store and the staff is so understanding and courteous! If anyone needs help forget calling customer service! I never get help! Just frustrated! Everyone at this store has explained everything that customer service just rambles so fast and gets upset when you ask to repeat because they are speaking so fast, you can't
understand! I cannot express how impressed & happy I left this store”
10AM - 7:15PM
14057 Lorain Ave, Cleveland
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“Today we stopped in to see about switching from Verizon. Zach helped us get everything taken care of. He went above and beyond to help us and was super friendly. This will definitely be our go to store! Thanks Zach! :)”
“Zachary Wilson is an incredible asset to ATT! I've been working with my company, ATT Consumer and ATT Business services for 3 months now trying to get my mobile phone number transferred from my company to my personal account. It's been a very frustrating process with many hurdles and obstacles and endless loops back to the starting point. I finally went into the store in Rocky River and fortunately Zachary was working that day. He was able to determine what the issues were and work through them although it wasn't easy and straightforward. His knowledge, patience, determination and desire to satisfy customers are outstanding! He could have very easily given up at any one of the obstacles he encountered but didn't. He went above and beyond to help me both with the transfer and then subsequently with getting my accounts set up and merged. I was ready to give up on ATT but Zachary's efforts made a difference! Thank you Zachary!”
“My mom and went into the store with a complicated problem and Ashley helped us so well. She knew exactly how to help. She was professional, very kind, knowledgeable and had a smile the whole time. Ashley made everything feel easy and seamless. She rocks!!!”
“Brandon was amazing. Very professional. I stopped into this Att this time last year and disliked every bit of it... I heard he was the manager and he has turned that store around. One of my favorite stores now!!! Great customer service.”
“Went to update my phone on May 1 the guy Mohamed was great explained things well & answered all my questions he was very helpful ! I walked out with a new phone !”
“I came into the store with a complicated issue that had to do with transferring my phone lines to another account without losing promotional credits. I had been previously working with different people NOT associated with this location, and was told false and conflicting information at every turn. This became ongoing and so stressful after some time, but coming into this location, Jehyfi completely turned that around for us.
I am SO happy we had Jehyfi helping us. He worked so hard to make sure this issue got resolved and went above and beyond for us. I can't really say enough good things. It's just so clear that he is genuine, knowledgable, and really cares. 10/10 recommend this location, especially working with Jey.”
“Went in to boost with my broken phone i accidentally ran over. THANK GOD for crystal for her amazing customer service!!! She was able to get me up and running in no time. She worked her magic and I'm so happy!! If you go to this location. In Parma definitely ask for her!!!!”
“I have purchased my last few phones from this store, over the years, and my phone finally died on me last week, so I went back to the, to get a new one. These guys are great. By the time I got there, that night, it was practically time for them to close up shop and go home. They still took great care of me, they didn't try to rush me, or tell me to come back later, they went the extra mile, and stayed late, and made sure I got a phone and all my stuff transferred over, from, my other phone. They are always professional, they didn't act aggravated because I came in the store late, and I was taking up their time, they are very friendly and knowledgeable, and they get stuff done. They are really good people, and I really appreciate them helping me get my new phone running. If you are looking to buy a phone and you don't want to get hustled, and have to deal with somebody trying to upsell you, go see them. They are good, genuine people and I highly recommend this store.”
“I am embarrassed because I don’t know the staff person’s name who helped me. I arrived on Friday June 26 at around 9:30am. The young man was very helpful in pointing out the different phones and helped me identify a phone that would meet my needs. This staff person took a lot of time walking me through the different aspects of my new phone. I felt very comfortable in my decision to buy this particular phone. Thank you.”
“I visited this location recently to upgrade my old phone and was helped by Katherine. Katherine was very friendly and gladly answered any questions I had as this was my first time upgrading a phone. She greeted me as soon as I entered the store and she got me in and out in a timely fashion. I definitely can't recommend this location enough. Service was great.”
“Staff was super friendly and very helpful. They got me a new phone with a bunch of accessories for under $100; I wasn't even eligible for a free upgrade. They know what they're doing and if there's a way they can save you money, they'll find it. 10/10.”
“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
Mobile Phone Accessories
“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Was helped by Tara…I hope that was her name…I was there on Friday the 14th of August 2026 at 10 am…I was having trouble with my iPhone where my text messages were green instead of blue and my FaceTime was not working…she took her time to find the right fix.. never felt rushed and she never gave up till she found the answer…she was outstanding and would go there if ever I had another issue but only when she was working.. thanks att for hiring great helpful employees.. she deserves a raise!”
“Olivia Howard is awesome ! She helped us with a difficult transaction that was my fault and it was on her bday too. Happy bday Olivia! You are an asset to AT &T!”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“This cricket store on pearl rd is the best! My grandfather went to the store in maple hts Ohio and a lady sold my grandfather a 600 dollar phone, change his iCloud password to what she wanted and my grandfather got locked out his phone! So I came to the cricket store on pearl rd and the nice lady Larene helped us out! She was very understanding and she is in the process of helping us fix another store mistake! Go see Larene! She is the best on Parma and pearl”
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“Kyle was beyond amazing and took the absolute best care of me. I could not ask for a better experience at Verizon. Especially when upgrading my phone. Thought it was gonna be a mess. Thanks kyle :)”