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“I went to the store to confirm what I received in an email from Verizon. It was confirmed that the deal I thought was too good was correct. I ended up revising my plan and updating all phones. Very pleasantly handled.”
“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“10/10 experience all around! My go to phone repair and accessory store. The owner and staff are amazing! I will not go anywhere else besides here! I come here at least a few times a month to get new screen protectors and cases because they are the most reasonably priced out of any phone store I’ve been to! At&T tried charging me 60+ for a case I found for $15 over here! I won’t go anywhere else!”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Corey helped me get a new phone in the midst of last months snowstorm, and he was awesome. Huge help, and super friendly! He got me set up with everything I needed for the new phone. We have another upgrade needed in the household, so we’ll definitely be back for Coreys helps, he is the best!!”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“I had an excellent experience at the Verizon store. From the moment I walked in, I was greeted right away and helped immediately, which I really appreciated.
The representative who assisted me was Aaron. He was incredibly knowledgeable and took the time to walk me through every option I had available. He made sure I clearly understood everything and helped me find the best deals for my situation. He truly went above and beyond, even helping me bundle my internet and phone in a way that will save me over $200 on my monthly bills!!!
He was patient, kind, and very easy to work with throughout the entire process. At one point, other customers came in and he briefly assisted them as well, but he handled it in a way that never made me feel ignored or overlooked, which I really appreciated.
Overall, this was one of the best customer service experiences I’ve had. I’m very grateful for his help and would absolutely recommend this location!”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
10AM - 7:15PM
14057 Lorain Ave, Cleveland
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“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
“After getting the run around from another location. Deborah at West Ridgewood location was extremely professional and competent. It's refreshing to encounter someone who likes their job and does it well.
I had to add an image for the post to go through.”
“I walked into the Westlake AT&T store and was greeted by Shawn. Turned out Shawn was the manager of the store and a fine gentleman and very competent and knowledgeable about all products. I wound up upgrading my phone and obtaining a new Apple Watch. Shawn took care of the whole process with ease and in approximately an hour and a half had everything transferred and set up without any issues. I highly recommend anyone looking for AT&T service or products to use this Westlake store. I have been in other ATT stores and they do not compare to the service or attention given at this location.”
“Zachary Wilson is an incredible asset to ATT! I've been working with my company, ATT Consumer and ATT Business services for 3 months now trying to get my mobile phone number transferred from my company to my personal account. It's been a very frustrating process with many hurdles and obstacles and endless loops back to the starting point. I finally went into the store in Rocky River and fortunately Zachary was working that day. He was able to determine what the issues were and work through them although it wasn't easy and straightforward. His knowledge, patience, determination and desire to satisfy customers are outstanding! He could have very easily given up at any one of the obstacles he encountered but didn't. He went above and beyond to help me both with the transfer and then subsequently with getting my accounts set up and merged. I was ready to give up on ATT but Zachary's efforts made a difference! Thank you Zachary!”
“My husband and I had been instructed to report to the nearest AT@T Corporate store, which for us, was the Strongsville location, to resolve an issue.
We returned two cellphones, which were never activated and received an email stating we owed $700+ and when we called Customer Service we were notified they could not assist and stated we need to seek assistance at a corporate store location.
We arrived at the Strongsville location late this morning and sat down with Cristaly Martinez, Strongsville site Store Manager. We explained the backstory and timeline to Ms. Martinez who listened patiently and was diligent gathering information. Her professionalism is truly a credit to AT@T. She handled our concerns in a positive manner and successfully resolved our issue, which was a bit complex due to an error by the AT&T device return location in Dallas, TX which resulted in an erroroneous billing.
We would like to sincerely thank Ms. Martinez for her outstanding customer service. It is because of this positive experience and successful resolution facilitated by Ms. Martinez that we continue to remain AT&T customers (recently switched from Verizon, after 21 years, in December 2025).”
“My mom and went into the store with a complicated problem and Ashley helped us so well. She knew exactly how to help. She was professional, very kind, knowledgeable and had a smile the whole time. Ashley made everything feel easy and seamless. She rocks!!!”
“My experience with Alyssa at Verizon was very good! She was professional! Knowledgeable! Helpful! And answered my questions. It was a
Pleasure to work with her.”
“I want to thank Abe again for the service I got today. I wasn't sure if I was going to buy today, I did not have a lot of time, but wanted to stop to check out prices. Punched out of work at 4pm, pulled into my driveway by 5:07pm! In between he explained all my options, the phones I was interested in and transferred my contacts and photos. Quick and painless! Spent less than I thought I would have to as well. Thanks ✌️”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“Nicholas was ABSOLUTELY AMAZING! He was very knowledgeable and quick when I asked him about pricing. The only reason I bought so much is because of his sales expertise. Give him a raise and promotion!!!”
10:00 AM - 8:00 PM
14717 Detroit Ave, Lakewood
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“i'm on the phone now trying to get through to someone just to say thank you!! a young gentleman (born in 2000- he will know who i am- janky popsocket lol!) i didn't catch his name but i wanted to say what an amazing experience that was especially from the terrible one i had a few years back at the same location. the three of them were just awesome! so sweet & funny. 10/10! thanks again. i will call back to find out his name bc he deserves a review devoted to just him! *go soccer*”
“Great experience! My phone was quoted to take an hour long to fix but he had it done in 20 minutes. Came in to get my iPhone XR screen fixed and he showed me the battery which also looked water damaged. Reasonable price and the new screen looks great. Will definitely recommend this place!”
“I had an issue caused by MetroPCS via shipping (UPS). I purchased service through MetroPCS which included a new phone. That phone was not delivered to my address. It has been since December 31 in which I paid for a full month of service. It is January 23 and still no phone. I’ve contacted MetroPCS a dozen times to which agents said they’d contact me back in 24 hours with no answer ever coming. I finally got someone from Metro via their Facebook page, but they still require 8-10 business days to investigate the package. Metro deactivated my current and only phone line that I run my business from. Michael at the Lakewood store helped me more than the agent on the phone I was also speaking with. Due to his service and position within the company he was able to contact a higher up in the company who walked me through regaining service on my phone, albeit with Metro instead of my former service provider. I thank Michael for all his help untie over hour plus I was in his store. He has a new customer due to his patience and kindness to me. I highly recommend you visit his store for all your connectivity needs.”
“Wonderful service. I switched from android to iPhone. And the guy teached me so well. I appreciate all the help and got iPhone at such an affordable price. Would suggest to everyone.”
“I appreciated the kindness & professionalism of Ray (Rae?) who helped my 83 yr old mom transfer her wireless service to a newer phone. He was attentive, patient & personable. Cricket should be proud & grateful for this employee”
“This cricket store on pearl rd is the best! My grandfather went to the store in maple hts Ohio and a lady sold my grandfather a 600 dollar phone, change his iCloud password to what she wanted and my grandfather got locked out his phone! So I came to the cricket store on pearl rd and the nice lady Larene helped us out! She was very understanding and she is in the process of helping us fix another store mistake! Go see Larene! She is the best on Parma and pearl”
“Devon helped me upgrade my cell phone with the absolute quickest and most efficient service that I have ever received at a phone store before (including other ATT locations). He answered all of my questions and was very kind to my young son who had a few questions of his own.”
“Nathan's customer service was TOP NOTCH!! ??????
He was EXTREMELY knowledgeable and patient. He was very helpful and attentive to all my service needs. Nathan is a wonderful representation of what excellent customer service should be ALWAYS!! He is definitely one of the reasons why I will continue my business with AT&T!! ?
AT&T Store 7470 Brookpark”
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“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”