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“Staff was super friendly and very helpful. They got me a new phone with a bunch of accessories for under $100; I wasn't even eligible for a free upgrade. They know what they're doing and if there's a way they can save you money, they'll find it. 10/10.”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“We came in...so tired. Long day...Had an emergency phone situation...Retail Sales Consultant: Gabe! He read our body language well and took care of us with 5 star customer service. No force deals, but just honest strait forward advice, recommendations...Glad we stopped in...”
“Helped me find what I need and helped more than I could’ve asked for. Handled everything quickly and effortlessly. I hope more people get hired like that man. Thanks for a great experience.”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“Made an appointment here to make adjustments to our family plan, add a line, and complete some phone upgrades. Dominic was great to work with and super helpful and patient. We would come back here anytime we need to work with Verizon!”
“Kyle was beyond amazing and took the absolute best care of me. I could not ask for a better experience at Verizon. Especially when upgrading my phone. Thought it was gonna be a mess. Thanks kyle :)”
“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
“This is my 2nd visit to this store and the staff is so understanding and courteous! If anyone needs help forget calling customer service! I never get help! Just frustrated! Everyone at this store has explained everything that customer service just rambles so fast and gets upset when you ask to repeat because they are speaking so fast, you can't
understand! I cannot express how impressed & happy I left this store”
“I went in the store to look at the new iPhones because a camera lens broke a couple of months ago and last night my screen protected cracked(again)and I ended up purchasing one. The clerk was very helpful and pleasant. The process was very easy and done in a reasonable amount of time.”
“The staff was knowledgeable and friendly. They went the extra mile to search for what I needed and provided a satisfying result. Very nice and accommodating staff. Thanks.”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“I came into the store with a complicated issue that had to do with transferring my phone lines to another account without losing promotional credits. I had been previously working with different people NOT associated with this location, and was told false and conflicting information at every turn. This became ongoing and so stressful after some time, but coming into this location, Jehyfi completely turned that around for us.
I am SO happy we had Jehyfi helping us. He worked so hard to make sure this issue got resolved and went above and beyond for us. I can't really say enough good things. It's just so clear that he is genuine, knowledgable, and really cares. 10/10 recommend this location, especially working with Jey.”
“Went to update my phone on May 1 the guy Mohamed was great explained things well & answered all my questions he was very helpful ! I walked out with a new phone !”
“Brandon was amazing. Very professional. I stopped into this Att this time last year and disliked every bit of it... I heard he was the manager and he has turned that store around. One of my favorite stores now!!! Great customer service.”
“Went in to boost with my broken phone i accidentally ran over. THANK GOD for crystal for her amazing customer service!!! She was able to get me up and running in no time. She worked her magic and I'm so happy!! If you go to this location. In Parma definitely ask for her!!!!”
“I am embarrassed because I don’t know the staff person’s name who helped me. I arrived on Friday June 26 at around 9:30am. The young man was very helpful in pointing out the different phones and helped me identify a phone that would meet my needs. This staff person took a lot of time walking me through the different aspects of my new phone. I felt very comfortable in my decision to buy this particular phone. Thank you.”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“Olivia Howard is awesome ! She helped us with a difficult transaction that was my fault and it was on her bday too. Happy bday Olivia! You are an asset to AT &T!”
“This cricket store on pearl rd is the best! My grandfather went to the store in maple hts Ohio and a lady sold my grandfather a 600 dollar phone, change his iCloud password to what she wanted and my grandfather got locked out his phone! So I came to the cricket store on pearl rd and the nice lady Larene helped us out! She was very understanding and she is in the process of helping us fix another store mistake! Go see Larene! She is the best on Parma and pearl”
“Anna was the rep that helped me. She was awesome, awesome 💯, awesome. The problems I thought were insurmountable, she had them fixed in probably less than 5 minutes. I would recommend her in an instant. I'm very grateful for her help!!”
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“We stopped by the Verizon store after checking out T-Mobile and AT&T, and Brandon made all the difference. He helped us buy a phone for our son and set up his first line. He explained everything clearly, was incredibly kind, and even stayed after hours to make sure everything was taken care of. Truly professional and thoughtful. Thank you, Brandon!”