Firestone Complete Auto Care in Mount Vernon, OH, has been serving the community since 1926, offering comprehensive auto care services including tire sales, maintenance, and repairs. Customers appreciate the helpful and professional staff, with many praising the team for their efficiency and ability to get vehicle issues resolved promptly. For example, one customer noted that their AC compressor was replaced within two days, and the process was smooth without surprises. The location is known for providing quick service, with some customers able to get tires replaced or repaired the same day, even when dealing with busy days or urgent needs. However, experiences with customer service vary. While some customers found the staff friendly and communicative, others experienced less positive interactions. One customer mentioned that a staff member was condescending and unpolite, especially when dealing with an older customer who was hard of hearing. There was also an issue with grease on a car seat after a tire rotation, although it was promptly cleaned by a helpful technician. Despite these concerns, overall, the team strives to provide reliable and affordable auto care, accommodating walk-ins for simple repairs like tire plugs, and offering options to return for additional inspections. Customers are encouraged to schedule appointments online to ensure timely, quality service to keep their vehicles running smoothly.
I had an emergency situation, car wouldn’t start, and the employee who answered the phone got right to work getting me back on the road. She was incredibly professional and kind—and effective! A wonderful experience.
August 2026
Awesome experience. Very helpful and extremely reasonable. Highly recommend
August 2026
Had yhe best experience today from my first phone call to going in person to have a tire replaced. The techs were very helpful, knowledgeable and quickly got the job done. Customer service is very important to me. I definitely recommend this shop and will be back when I need service.
