Hardware Stores in North Olmsted, OH

“Staff here is always friendly and helpful. Stopped in yesterday with an exchange for a defective item along with a cart full of other purchases and a bunch of coupons. Their system didn't want to cooperate and some of the discounts had to be looked up manually but the manager Foster managed to take care of it for me, all with a smile and without making me feel bad for needing additional help. He even called in a coworker to help the folks lining up behind me while we figured things out. Thanks for your professionalism! It's so rare these days!”

“Normally this store and location are great. The staff here is always willing to assist.
But today I encountered a horrific issue with an online purchase.
I saw the item on line and since I had to go to the store wanted to order it there but have it sent to another person as a surprise gift.

The sales clerk told me I could do it on line on their computer but I didn't have my glasses so she assisted after I asked. After several attempts to get the information correct, she put the name and address in for the recipient. When everything was done, the system continued to go back to my home address. She stated it was because of the credit card and would have to be shipped to my home.

I can understand I had not been in the store and maybe they thought it was scammer using my credit card info but no, I was there in person.

I had the cash with me but apparently the order requires credit cards.

This will make me hesitant to order anything from the store in the future and only do in store shopping. This needs to be addressed as I am sure other people have had issues with on line ordering.”

“This is the most friendly and helpful ace I've ever been too.. I'm there often since is close to my house.. Michelle is usually at the register and is always super nice and helpful!
Go check ot out”

“Generally I get all the help I need... but my last interaction, I had called for, and was told, they have snapdragons...poor guy was walking us everywhere to no avail. No help in the nursery, either.”