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“This is the best post office branch in Northeast Ohio. The staff are knowledgeable and helpful. People forget, but there are parking spots to the side of the post office. Just make a right on that little one-way street, folks! So I’ve never had any issues parking. Now, sometimes the customers are really rude, but the staff are super friendly and kind. I’ve had to do very complex international mailings that really stressed me out, but the staff are unfailingly knowledgeable and helpful!”
“Well folks, I have to say, I’ve never had a better experience in all my years at a post office. I’ve been from Chattanooga to Savannah, Buffalo to Asheville, and back again. I’d say it’s the best this side of the Mississippi, but gosh darnit, it’s the best on the other side too! Not one of those post offices hold a candle to the one in valley city. Hands down the best in the Medina/cuyahoga/lorain region. And I’ll be honest, it’s all because of the gentleman behind the counter. He’s so professional & kind. Younger guy, maybe in his 30s with a Hispanic complexion. Good looking fellow. Other post offices should study him and use him as the model for how post offices should be run.”
“Five stars for a post office? And one a bit out of the way? Well, they gave us friendly and efficient service, answered questions we didn’t think to ask. We were changing mailing address for a relative and Nicky was very helpful.”
“I drive from Westlake, past the Westlake post office to come to this location for any mailing needs I have. Friendly staff but more importantly, much faster service than my hometown post office in Westlake. Yesterday I had to wait about five minutes and the guy apologized to me repeatedly.
Can't believe this is a government run place at how efficient it is.”
“Had a package that was sent incorrectly the post office was on it the moment I sent a request for a case. With in a day my package is rerouted and coming to me. They even called to tell me. I love my local post office and the people there. Keep up the awesome Job. I appreciate all you do especially being short handed you all rock”
“Not sure why the rating here is so low. Maybe I got lucky, but I was in and out of there quickly. The woman that helped me (Stephanie) was very nice and helpful. This isn't even the closest post office to me but I'll probably be going here when I need to.”
“Shannon is a really wonderful person he’s great always took care of me with my packages and even gave my kid a toy and treats everyone with respect great customer service I even came last minute a couple times and made it and always been taking care of me I definitely recommend this post office to anyone you won’t go wrong love this post office!!! :)”
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
“Around 4:00 today, Thursday February 2, I stopped in to the North Olmsted USPS to mail a package. I was initially, unintentionally curt with the postal worker helping me due to my own labeling error on the package. I appreciated her candor and patience with me and we were quickly having pleasant conversation while she clarified some questions I had as she processed my delivery. It is often too easy to be curt with customer service workers. Though I did not get her name, I wanted to take a moment to thank her for her professionalism, subtly reminding her customer that she is part of my customer service process too. Keep up the great work. Thank you!”
“I came to the North Ridgeville branch because the employees at the Avon usps are awful. So rude, and complaining non stop about how much they hate their jobs. I had a very different experience here. The workers were friendly, kind and professional. I will gladly drive out of my way to come here vs the Avon branch which is right around the corner from my house. Thank you.”
“I come to either buy stamps or ship items , never had an issue , special thanks to the older gentleman I believe his name is Craig . He is an asset to the post office . Wait time not bad , only issue I had I requested on many times fir them to stock the Eid stamp and they never do.”
“Generally good service. Sometimes they act as if they wished they were someplace else. Mayb a few months in another country would change their attitude. This place Use to b open almost All the time; but; similar to other public services, they get cut back as our taxes n decay rises!!!”
“Had an awesome experience today. Tried Brunswick because the employees at Medina are rude and unhelpful and Brunswick did not disappoint! I was offered assistance with the right envelope and address label for my passport application as soon as I walked in by Arnold and he allowed me to use his stapler to attach my passport photo. Thank you for taking the time to make this a great experience, Arnold!”
“Jamie contacted me and initially I thought I had not received a response so unfortunately I left a survey stating this, but after noticing that I had the missed voicemail I emailed to update that case as I did later receive my package. I know it is the season so a few days late is not the end of the world, just glad I did end up receiving the package and glad there was someone who attempted to contact me even if I missed it.”
“My sons present got rerouted by mistake through this office. The guys were so helpful and went through the largest box of mail I’ve ever seen to thankfully pull it out! Amazing service and so thankful”
“Very knowledgeable and efficient staff. Everytine ive gone, there's instant service and not much if any other people in there so it's fast too. Have helped me figure out passport renewal and sending packages overseas.”
“Always short-staffed but the employees try their best to be quick. It's usually the customers slowing them down by being unprepared with their packages. They are friendly if you are not an annoying customer.”
“Always nice, knowledge employees who have helped me with everything I’ve needed. I’ve also seen every employee handle aggressive customers kindly, a tough thing I imagine!”
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“I want to give a big gold star to a mail carrier named Mohammed, he delivers to our building and could not be any kinder! He always have a smile and a hello to all the residents and does a great job! He really stands out as someone who loves their job and the people on his route, we need more people like him in this world!”