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“I think most of us have grown accustomed to walking into stores like this and getting bare minimum service.
Pleasantly surprised when at this location I was greeted and taken care of with exceptional customer service. Sherry took care of me and cracked jokes with me along the way. Truly brightened up my day and helped with all of my needs. I came to get documents notarized, make some copies, and even ship something out. There was nothing but a willingness to help from Sherry and the staff at this location. Highly recommend it for all shipping, copying needs or even if you need a notary!”
“Customer service!!! The most kind and courteous people ever. They are terrific ambassadors for the UPS brand. I am delighted to give this UPS Store two thumbs up and my highest recommendation. Customer service is the most important thing in this industry, and this store provides it in abundance and with a smile!!! I am SO VERY impressed by their care and concern toward their customers. I felt valued and respected. A WONDERFUL TEAM!!!”
“I always make a point to visit the UPS store in North Royalton because of the exceptional service provided by the staff. There is one young gentleman in particular who stands out for his kindness and welcoming demeanor. He always greets everyone with a smile and takes the time to ask how they are doing. It's a pleasure to interact with him each time, even when the store is busy. Such exceptional service is rare to come by these days.”
“Jake and Heath provided thoughtful and friendly service despite how busy they were at the time. They made sure that I left with the art prints that I needed hassle free. Thanks guys!”
“Just dropped off packages here and Riley was amazing, he was a huge help and so ever pleasant! He was helping a customer when we walked in and he was so nice and helpful and when we stepped up for our turn he was so pleasant and above and beyond helpful for our return! We thank him so much!”
“I have been forgetting to write a review. However, I have to say that my transactions at this store haveu always been a pleasure, be it 5mins or more.
They never make you wait. Always polite and amiable. I not only wish to commend their customer service, I would also like to compliment the person in charge of this location. Instilling the correct attitude and values of an Establishment to succeed and uphold its Brand Name.
I say this especially since I have had a very unsavoury experience at another UPS store which honestly took me by surprise since I went in there assuming I would receive similar service as i do at your Store on Cedar Road. I was indeed disappointed to say the least!
I therefore, once again wish to thank ALL at your store for making it a welcoming place to go to in order to get the job done!
THANK YOU!”
“I can’t say enough great things about this UPS Store (Fairview Park on Lorain Road)! There’s a newspaper trend going around where people use personalized designs in photoshoots for birthdays, anniversaries, or big announcements. I wanted to do something special for my 30th birthday photoshoot in Brazil—but I didn’t just want a front and back like most people. I designed a full “newspaper” with a custom front and back, plus two “inside” pages as a heartfelt thank you to my family.
I came to this store hoping they could bring my vision to life, and they exceeded every expectation. I explained what I needed and why it was important to me, and they jumped right in to help. They walked me through everything—from helping me choose matte over gloss to avoid camera glare, to printing on durable material that could survive my suitcase. It came out exactly how I envisioned, folded perfectly like a real newspaper, and all for under $20!
I’ve been to this location before for passport photos, shipping, and more, and the service is always top tier. But this time they helped turn a dream into reality. Thank you to the entire team for being kind, patient, and genuinely helpful. You made my 30th birthday celebration everything I hoped it would be!”
“I had a bunch of Amazon returns to make. Zai and Gwen were so friendly and so helpful! It was near the end of the day and they still treated me kindly. I’ll go out of my way to come to this location!”
“I went in for notery services . I had signed the paper before I went so he told me he couldn’t do it. I had another paper at home got it and went back. He served me right away and notarized the paper with no problem. I will use their services again and I will tell my friends about it.”
“I’ve used this UPS store for 3 years now for notary services and dropping off returns. I have never had any issues. They are always polite and patient. I’ve come in with my 6 year old, and my 1.5 year old in my arms, with 10 separate returns and was still received kindly by the staff. They are great. I do not understand how they have negative reviews… probably because the people who have only ever had good service take 3 years to finally leave a review… I will continue using this location for the foreseeable future!”
“I’ve been in Cleveland temporarily for the last five months and had to have multiple things shipped to me via this UPS store. I also shipped out multiple packages at the UPS store. The staff has always been friendly and helpful every single time I’ve been in there, including today when I was held by Jesus. About a generally positive experience in most UPS stores, but I like the staff here at this one a lot.”
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“The most important reason for giving the rating of 10, is due to the efficiency and professionalism the UPS team carries through out the day with customers such as myself.”