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“Staff is always friendly and helpful. Usually its always easy and quick in & out. I use this place for Amazon returns, mailing, faxing, copying, & like the commercials say, "its for every type of ing you have".”
“As a small business owner in Rocky River, I am at the River UPS store 3-4 times a week, sometimes dropping off 8-10 packages. Jake and the staff are always welcoming, fast and efficient.I recently was trying to get an idea as to how to ship an oversized package from Florida. Jake took his time and came up with a number of options for me. Of course, his store was not going to make anything off of it.That's called customer service!Thanks Guys!”
“I just wanted to say that Shelly has excellent customer service. Every time l go to the store she is always warm and healthful and smiling. I just needed to let someone know that. Thank you.”
“I used this UPS location on 7 St Clair Ave in Cleveland to pick up, pack and ship an item from Ohio to Boston, MA. Jonathan and the staff here are the experts! Package arrived on time and in great shape. The staff were friendly, I was able to do everything over the phone. I didn't have to leave my office! I would highly recommend them if you have shipping to do in the areaGreat service!”
“We frequent this UPS location often as the staff is friendly and no hassle. Have tried other locations in the area and always regret that choice and come back to the one NR as it never disappoints! 5 stars all around here! Keep up the good work!”
“I’ve always had a good experience at this store. Yes the line can be a few people deep but that is just the way things are at convenient locations at popular times. I certainly don’t see anyone wasting time behind the counter, and two people at the counter seem to be the norm.”
“So grateful to the kindness and swift service of the amazing employee Chandra. She was so amazingly helpful and kind to my little one. This will be the only ups I’ll go to because of her amazing customer service!”
8:30AM - 7PM
441 W Bagley Rd, Berea
Mailbox Centers
“Rushed here after work on a Tuesday and the gentleman at the desk was immensely helpful and polite. The whole process was smooth and quick and I greatly appreciated it!”
“I had to get 200 pamphlets copied for a funeral and when I went to pick them up, not only were they beautiful, Maddie went out of her way and folded all 200 for me. It helped me out so much during this stressful time! Thank you Maddie”
8:30AM - 7PM
4758 Ridge Rd, Brooklyn
Mailbox Centers
“We walked on 2-1-2024, and there were several people coming in with us not including the ones already in the store. The young man behind the counter was so calm, friendly and patient with everyone. While he was copying, faxing, giving Amazon Kiosk instructions, taking in returns, doing math in his head and training a new employee, two guys (assuming owner or management) stood behind the counter yapping with one another. It wasn’t until I asked the young man his name so I that I may write a nice review that the two guys paid any attention! The one guy was quick to give me instructions on how to leave a review on Google! (Take care of your own business, Google has got theirs covered!) Really? You can hear that, but not your employee taking care of 6 people simultaneously. Well the young man, David Gyenga deserves 5 stars! He is a true asset to this business and with his demeanor will be a success anywhere! Owner, manager or whoever you guys were … well, you get 2…if even! I read the other reviews stating rude employees. I’m retired now, but in my life experiences, having owned my own business and having worked in management for others, multiple rude employees at any one business usually stem from poor management.TIPS FOR CUSTOMERS:I have never had an issue with any of the employees at this location. They were always kind to me. Be kind to them, not only are they dealing with rude customers but their owner/ manager may be a jerk too. (We’ve all been there) Always get an Amazon receipt. That’s not a UPS issue but an Amazon one and can usually be corrected through the chat on the app.TIP TO MANAGEMENT/ OWNER: Your employees will show more respect for your business if you do. Geez, help out, maybe train new people so there’s consistency. It will also cut down on employee turnover.IT IS YOUR BUSINESS DUMBA$$! Business owners work too! You haven’t even cracked 3.5 stars! If your business goes down the toilet there be no one blame but yourself!”
“Sharrita, a manager at the store, was incredibly helpful and patient. I was pleasantly surprised by her calm under pressure. I haven't received that level of excellent customer service in years.”
“The employees at this location are VERY friendly & knowledgable about their craft. You can always expect a smile when you walk in the door & a THANK YOU when you walk out.”
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“A few of the reviews say the employees here are rude. I’ve never had a problem and I’m always in and out within a couple minutes. As soon as you walk in the door the staff comes out from the back of the store to assist.”